Impactful Eligibility Interviewer (In-Office)

Arizona Department of Economic Security; Winslow (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Affordable benefits (medical, dental,

Job summary

Arizona Department of Economic Security (DES) seeks an Eligibility Interviewer to determine eligibility for Nutrition, Medical, and Cash Assistance for Arizonans. The role is on-site in-office, requiring independent work in a fast-paced environment with quality client interaction.

Responsibilities include interviewing clients, collecting information, entering data across multiple screens, and adhering to performance standards.

Qualifications

• Customer service practices.
• Computer navigation of various software applications, including Google Suite or Microsoft.
• Professional written and verbal communication.

Responsibilities

• Assist clients in-person and by telephone in a fast-paced office.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service to individuals and families.

Skills

Customer service practices

Computer navigation

Written communication

Verbal communication

Empathy and patience

Math skills

Education

High School Diploma or GED

Job description

Arizona Department of Economic Security (DES) seeks an Eligibility Interviewer to determine eligibility for Nutrition, Medical, and Cash Assistance for Arizonans. The role is on-site in-office, requiring independent work in a fast-paced environment with quality client interaction.

Responsibilities include interviewing clients, collecting information, entering data across multiple screens, and adhering to performance standards.