Impactful Eligibility & Case Management Specialist

GoFusion; Baltimore, Northern (MD, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Fusion Advanced Technology, LLC in Baltimore, MD seeks an Eligibility & Case Management Specialist to process scholarship applications, redeterminations, interim changes, Missing Information actions, and case updates in line with MSDE policies.

You will review applications and supporting documents, research customer records across systems, and enter or validate case data while responding to inquiries and escalations.

Qualifications

• Associate or bachelor’s degree preferred; equivalent experience acceptable.
• 3+ years of professional or paraprofessional experience in eligibility determination, case processing, public assistance operations, scholarship or grant administration, customer record review, or large-volume administrative processing.

Responsibilities

• Review applications and supporting documents for completeness and policy alignment.
• Process redeterminations, interim changes, and other case actions within required timeframes.
• Research customer records across designated systems and document findings clearly.
• Prepare or trigger Missing Information actions and follow up on required documentation.
• Enter and validate case data and case notes in designated systems.
• Support customer inquiries, case corrections, and escalations as assigned.

Skills

Policy interpretation

Data entry

Customer service

Written communication

Education

Associate degree

Bachelor’s degree

Tools

CCATS

Maryland public program systems

Case management systems

Job description

Fusion Advanced Technology, LLC in Baltimore, MD seeks an Eligibility & Case Management Specialist to process scholarship applications, redeterminations, interim changes, Missing Information actions, and case updates in line with MSDE policies.

You will review applications and supporting documents, research customer records across systems, and enter or validate case data while responding to inquiries and escalations.