Eligibility & Case Management Specialist

GoFusion; Baltimore, Northern (MD, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Fusion Advanced Technology, LLC in Baltimore, MD seeks an Eligibility & Case Management Specialist to process scholarship applications, redeterminations, interim changes, Missing Information actions, and case updates in line with MSDE policies.

You will review applications and supporting documents, research customer records across systems, and enter or validate case data while responding to inquiries and escalations.

Qualifications

• Associate or bachelor’s degree preferred; equivalent experience acceptable.
• 3+ years of professional or paraprofessional experience in eligibility determination, case processing, public assistance operations, scholarship or grant administration, customer record review, or large-volume administrative processing.

Responsibilities

• Review applications and supporting documents for completeness and policy alignment.
• Process redeterminations, interim changes, and other case actions within required timeframes.
• Research customer records across designated systems and document findings clearly.
• Prepare or trigger Missing Information actions and follow up on required documentation.
• Enter and validate case data and case notes in designated systems.
• Support customer inquiries, case corrections, and escalations as assigned.

Skills

Policy interpretation

Data entry

Customer service

Written communication

Education

Associate degree

Bachelor’s degree

Tools

CCATS

Maryland public program systems

Case management systems

Job description

Fusion Advanced Technology, LLC Eligibility & Case Management Specialist Baltimore, MD·Full time Company website

Fusion Advanced Technology, LLC (Fusion) is seeking a motivated and mission-focused professional to process scholarship applications, redeterminations, interim changes, Missing Information actions, and case updates in accordance with established policies, procedures, and timeliness standards supporting the Maryland State Department of Education (MSDE).

About Fusion Advanced Technology, LLC

Fusion Advanced Technology, LLC is a mission-driven cybersecurity, IT, and program management company supporting federal and state government customers in complex, high-impact environments. As a certified Woman-Owned Small Business (WOSB) and Service-Disabled Veteran-Owned Small Business (SDVOSB), Fusion combines agile small-business responsiveness with leadership backed by decades of military, Department of Defense, and Intelligence Community experience.Fusion stands out through its people-first culture, hands-on leadership, and commitment to mission success. We provide employees the opportunity to support meaningful programs, grow professionally, and work alongside experienced professionals who understand both mission operations and customer needs.

Description

Core responsibilities

• Review applications and supporting documents for completeness and policy alignment.
• Process redeterminations, interim changes, and other case actions within required timeframes.
• Research customer records across designated systems and document findings clearly.
• Prepare or trigger Missing Information actions and follow up on required documentation.
• Enter and validate case data and case notes in designated systems.
• Support customer inquiries, case corrections, and escalations as assigned.

Recommended minimum qualifications

Associate degree or bachelor’s degree preferred; equivalent experience acceptable. Three or more years of professional or paraprofessional experience in eligibility determination, case processing, public assistance operations, scholarship or grant administration, customer record review, or large-volume administrative processing.

Minimum years of experience criteria

• 3+ years total relevant experience
• 2+ years in eligibility determination, case processing, customer record review, or similar operational work.
• Direct Child Care Scholarship, childcare subsidy, public benefits, or Maryland public program experience preferred.

Preferred qualifications

• Experience determining income eligibility for an income-based program.
• Experience using multiple systems to review large volumes of cases and supporting data.
• Experience with Maryland public program systems, CCATS, or comparable statewide systems.
• Ability to interpret policy and communicate case actions clearly in writing.

Fusion offers a competitive benefits package that includes medical, dental, and vision coverage.

Join a team committed to operational excellence, and mission success.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Fusion Advanced Technology does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.