Impactful Case Manager & Client Advocate

Lever, Inc.; Carol Stream (IL); On-site; USD 3,272,000 - 3,765,000; Full time

Benefits offered by this job

Competitive benefits

Employee discount program

Job summary

World Relief in the United States is seeking a dedicated Client Services role to support vulnerable populations. You will plan individualized service goals, conduct home visits, and coordinate with Medicaid-funded and community resources to meet client needs.

This position requires a mature Christian faith, strong organizational and communication skills, and the ability to work independently with flexible hours. Travel to client homes and appointments is expected.

Qualifications

• Mature and personal Christian faith requirement.
• Strong mediation and problem-solving skills are essential.
• Strong organizational skills with detail-orientation.
• Excellent interpersonal and verbal communication abilities.
• Proficiency in Microsoft Office tools required.

Responsibilities

• Create client service plans with goals for independence within the program period.
• Coordinate with Medicaid-funded clients and perform necessary assessments.
• Conduct home visits to assess ongoing needs and progress toward goals.
• Provide orientation on topics such as financial literacy, parenting, and health navigation.
• Identify medical providers and coordinate appointments to meet urgent needs.
• Assist clients with health insurance navigation and medical bill payment.
• Arrange transportation to medical and related appointments to promote independence.
• Coordinate referrals to community services when needed.
• Ensure smooth exit from intensive services with referrals as appropriate.
• Coordinate with outside agencies to meet client needs and advocate for clients.
• Collaborate with primary care and specialists to ensure timely medical care.
• Participate in team case planning and program management meetings.
• Prepare and submit monthly reporting and attend required trainings and meetings.
• Complete forms and write case notes in mandated systems.
• Maintain accurate client records and support documentation.
• Assist in grant reporting with drafting of monthly stories.
• Travel to client homes and other service providers as required.

Skills

Mediation skills

Problem-solving

Organizational skills

Interpersonal skills

Verbal communication

MS Office

Education

Bachelor’s degree or higher in social work, public health, or related field preferred

Tools

MS Office

Job description

World Relief in the United States is seeking a dedicated Client Services role to support vulnerable populations. You will plan individualized service goals, conduct home visits, and coordinate with Medicaid-funded and community resources to meet client needs.

This position requires a mature Christian faith, strong organizational and communication skills, and the ability to work independently with flexible hours. Travel to client homes and appointments is expected.