Impactful Call Centre Agent – Vaccination Program Support

Vaccination UK Ltd; City of Syracuse (NY); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Pension - 5% employer contribution

VIVUP - Discounts and Employee Assistance

28 days annual leave including Bank Holidays

Job summary

Vaccination UK Ltd is seeking a Call Centre Agent to improve vaccination uptake through telephone communication. The role involves handling calls from parents to schedule vaccinations and supporting the day-to-day running of immunisation programmes.

Applicants should be educated to GCSE level, possess effective communication skills, and have experience in customer-centric roles. The position offers a bank contract with flexible hours Monday to Friday and valuable benefits including annual leave and discounts.

Qualifications

• Must have a clear and polite telephone manner.
• Experience in call centre or customer centric roles is essential.
• Experience in a healthcare setting is desirable.

Responsibilities

• Improve vaccination uptake through outbound and inbound calls.
• Support continuity of service delivery.
• Handle calls from parents/carers booking vaccinations.

Skills

Telephone communication

Bilingual (English mandatory)

IT literacy (Microsoft Office)

Time management

Understanding of GDPR

Education

Educated to GCSE level or equivalent

Job description

Vaccination UK Ltd is seeking a Call Centre Agent to improve vaccination uptake through telephone communication. The role involves handling calls from parents to schedule vaccinations and supporting the day-to-day running of immunisation programmes.

Applicants should be educated to GCSE level, possess effective communication skills, and have experience in customer-centric roles. The position offers a bank contract with flexible hours Monday to Friday and valuable benefits including annual leave and discounts.