Impact Manager

City Year; Providence (RI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending Accounts (FSA)

401(k) plan

Job summary

City Year in Providence, Rhode Island, is seeking an Impact Manager to lead and develop a team of AmeriCorps members as Student Success Coaches in partner schools. You will collaborate closely with school leaders while implementing City Year’s Whole School, Whole Child service model to drive positive outcomes for students.

Ideal candidates will have a Bachelor’s degree and experience in coaching and managing teams. The position offers competitive benefits including health coverage and a supportive working environment.

Qualifications

• Experience managing, coaching, or developing teams.
• Strong organizational, project management, and problem-solving skills.
• Commitment to educational equity and national service.

Responsibilities

• Lead and develop a team of AmeriCorps members.
• Build and maintain relationships with partner schools.
• Monitor impact and improve service quality.

Skills

Coaching and Development

Organizational Skills

Communication

Problem Solving

Education

Bachelor’s degree in Education or related field

Job description

Position Overview

Impact Manager (IM) leads and develops a team of AmeriCorps members (ACMs) serving as Student Success Coaches in partner schools. Reporting to the Managing Director of Impact/Impact Director and based in assigned schools, the IM serves as a key liaison between CYRI and school partners, strengthening collaboration and the conditions necessary for student and school success, and the AmeriCorps service experience. The IM leads implementation of City Year’s Whole School, Whole Child (WSWC) service model to support positive student outcomes through academic, attendance, and interpersonal/SEL interventions. The IM also coaches and develops AmeriCorps members as emerging leaders throughout their year of service, helping to create a meaningful and supportive service experience while building transferable skills, strengthening leadership capacity, and preparing them for post-service education and career pathways through coaching, training, and professional development opportunities.

Job Responsibilities

School Partnership Management

• Serve as the primary liaison between CYRI and partner schools.
• Build and maintain strong relationships with school leaders, teachers, and key stakeholders.
• Maintain a visible school presence to strengthen trust, alignment, communication, and shared accountability for student success.
• Lead school partnership agreements and service delivery planning.
• Collaborate with school staff and Impact leadership to ensure conditions, systems, and resources support successful implementation of City Year’s service model.

AmeriCorps Member Management & Development

• Lead, coach, and develop a team of AmeriCorps members to deliver high-quality academic, attendance, and interpersonal skills interventions.
• Observe practice regularly and provide coaching, feedback, and performance management support.
• In collaboration with the Impact team, develop, plan, and facilitate learning and development sessions, workshops, service projects, and leadership development opportunities.
• Support AmeriCorps members in developing professional competencies, leadership skills, and workforce readiness aligned with post-service pathways and career goals.
• Ensure AmeriCorps members understand and uphold City Year policies, expectations, and service standards.
• Foster a positive, inclusive, and culturally responsive team culture grounded in City Year values and leadership development.
• Support AmeriCorps members in reflection, growth, and post-service pathway planning.

Service Delivery & Continuous Improvement

• Oversee implementation of City Year’s Whole School, Whole Child service model and targeted student interventions.
• Use student, school, survey, and observational data to monitor impact, strengthen interventions, and improve service quality.
• Collaborate cross-functionally with Impact, Operations, and Learning & Development teams to ensure consistent program execution and support.
• Establish clear goals, expectations, and accountability measures aligned to school and organizational priorities.

Organizational Engagement & Site Support

• Participate in trainings, working groups, and initiatives that strengthen service quality, belonging, cultural competency, and organizational effectiveness.
• Support site-wide priorities, including recruitment, stakeholder engagement, events, service days, AmeriCorps member and staff development and experience, and cross-functional collaboration.
• Represent CYRI in community, partner, and professional engagement opportunities as needed.

What You’ll Bring

• Commitment to educational equity, national service, and City Year’s values of leadership, inclusivity, empathy, collaboration, and excellence.
• Experience coaching, developing, and managing talent through feedback, performance management, and leadership development.
• Ability to build inclusive, culturally responsive environments and engage thoughtfully across lines of difference and identity.
• Strong organizational and time management skills with the ability to manage competing priorities and meet deadlines.
• Commitment to continuous learning, self-reflection, and professional growth.
• Ability to adapt and lead effectively in fast‑paced, entrepreneurial, and evolving environments.

Core Competencies for Success in This Role

• Civic Knowledge & Education Practice: Understands education equity, national service, and school improvement practices, and can articulate how City Year’s work advances student success.
• Communication: Communicates clearly and effectively across audiences through strong written, verbal, and interpersonal communication skills.
• Execution & Results: Manages priorities effectively, executes with excellence, and drives measurable impact for students, schools, and teams.
• Problem Solving & Decision Making: Uses sound judgment, critical thinking, and creativity to navigate challenges and make informed decisions.
• Relationship Building: Builds strong, collaborative relationships with internal teams, school partners, and community stakeholders.
• Team Leadership & Collaboration: Leads with accountability, collaboration, and inclusivity while coaching and empowering others to succeed.
• Talent Development: Develops and supports others through coaching, feedback, leadership development, and workforce readiness planning.

Basic Qualifications

• Bachelor’s degree required in Education, Social Work, Youth Development, Urban Studies, Human Services, or a related field.
• 2–3 years of experience or equivalent in education, youth development, nonprofit leadership, community engagement, or related fields.
• Experience managing, coaching, or developing teams, including early-career professionals or young adults.
• Knowledge of urban education systems, student support practices, and high‑need school communities.
• Experience building and managing relationships with diverse internal and external stakeholders, including schools and community partners.
• Strong written, verbal, interpersonal, and active listening skills.
• Strong organizational, project management, and problem‑solving skills, with the ability to manage multiple priorities and execute effectively in fast‑paced environments.
• Ability to lead initiatives, execute strategic priorities, and motivate and support teams toward shared goals.

Additional Qualifications

• Experience working in K–12 schools, youth development, national service, or community-based organizations preferred.
• National service experience strongly valued.
• Experience working with or within public school districts, particularly in Providence, Central Falls, Pawtucket, or surrounding communities preferred.

Benefits

• Full‑time employees will be eligible for all benefits including vacation, sick days, and organization holidays.
• You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs.
• Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment, and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.

Employment at City Year is at‑will. City Year does not sponsor work authorization visas.

As an equal‑opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.