Impact Manager

City Year; Cleveland (OH); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Vacation and holidays

Job summary

City Year is seeking Impact Managers to lead and develop teams of AmeriCorps members delivering tutoring, classroom support, and school-wide initiatives in partner schools.

You will coach two school teams (18–25-year-olds), monitor performance with biweekly check-ins, and partner with principals and teachers to align service with school priorities.

This role emphasizes inclusive leadership, data-informed decision making, and helping corps members grow professionally throughout the year.

Qualifications

• Experience in youth development, people management, education, or comparable experience.
• Authorized documentation to work in the United States.
• Ability to pass criminal background checks as required for working with school-age children.

Responsibilities

• Lead, manage, and coach up to 2 school teams of AmeriCorps members to achieve service impact with students and leadership development.
• Monitor performance through bi-weekly check-ins, set expectations, and provide timely feedback while balancing accountability and growth.
• Mentor corps members in career exploration and decision-making, helping them set post-service goals and build networks.
• Ensure AmeriCorps service requirements, including hours, documentation, and adherence to program policies.
• Foster a positive, inclusive team culture that supports collaboration and belonging.

Skills

Youth development

People management

Education

Job description

Position Overview

Impact Managers (IMs) lead and develop teams of full‑time student success coaches (Americorps Volunteers) as idealistic, emerging leaders and practitioners who provide holistic support to students, classrooms, and school communities. Reporting to the Managing Director of Impact and working primarily from partner school(s), IMs play a critical role in implementing City Year’s Whole School, Whole Child (WSWC) service model, mission, and practices. This position is responsible for three core areas of work: team development and experience, school partnerships, and City Year’s impact goals. Impact Managers support their teams through a challenging and rewarding year of service while helping create the conditions for student and school success.

Job Description

Minimum Qualifications

• Experience in youth development, people management, education, or comparable experience
• Authorized documentation to work in the United States
• Ability to pass criminal background checks as required for working with school-age children

Responsibilities

Team Management

• Lead, manage, and coach up to 2 school teams of 18-25-year-olds completing a year of AmeriCorps service to achieve service impact with students and reach their leadership development potential.
• Monitor performance through consistent bi‑weekly check‑ins, clear expectations, and timely feedback to address challenges, balancing accountability with the developmental needs of early‑career adults.
• Mentor student success coaches through career exploration and decision-making, helping them clarify their post‑service goals and build skills and networks to pursue their next step.
• Ensure student success coaches successfully meet AmeriCorps service requirements, including service hours, documentation, and adherence to prohibited activities and program policies.
• Foster a positive, inclusive team culture that supports collaboration and belonging.

Service Delivery & Impact

• Lead team in implementing City Years’ service model, including classroom support, individualized tutoring, schoolwide initiatives, extended learning time, and other supports aligned to school priorities.
• Coach team members to deliver differentiated tutoring and coaching for students in English-Language Arts, math, and interpersonal skills development.
• Use and interpret student- and program-level data to identify trends, guide coaching priorities, and inform decisions with school partners.
• Ensure accurate and timely collection and entry of service and student data.
• Responsible for formal observation and coaching cycles of service delivery.

School Partner Management

• Serve as the primary liaison between City Year and the school, building strong relationships with principals, teachers, and staff to align service with school priorities and follow through on shared decisions.
• Participate in regular meetings with school leadership and partners to discuss progress, needs, and conditions for success.

Collaboration & Learning

• Collaborate effectively with teammates to achieve sitewide goals and foster an inclusive environment.
• Contribute to corps member learning by leading or cofacilitating training sessions during start-of-year onboarding and ongoing learning & development days.
• Reinforce centralized training through on-the-job coaching, reflection, and team learning activities.
• Role model a growth mindset and commitment to City Year’s culture and values as a leader within a youth-serving organization.
• Perform additional responsibilities as assigned by the direct supervisor to advance City Year’s mission.

Preferred Qualifications

• Experience coaching, supervising, or developing young adults
• Experience working in schools or youth development settings
• Experience using data to inform decisions
• Knowledge of local school district context is a plus
• City Year/AmeriCorps experience is a plus

Competencies

• Developing & Empowering Others: Creates opportunities for others to learn, develop, take action, and lead.
• Managing Performance: Assigns, tracks, and prioritizes work to ensure high‑quality outputs; inspires committed and positive action toward organizational goals.
• Team Building: Leads individual contributors into becoming a cohesive unit; fosters belonging, collaboration, and inclusion.
• Collaboration: Connects with stakeholders to identify shared interests; partners with others to incorporate different perspectives toward a common goal.
• Project Management: Organizes, prioritizes, and tracks work across people, partnerships, and timelines to ensure alignment and follow-through.

Working Conditions

• Works primarily on‑site at a partner school, with additional time spent at the City Year office for meetings, trainings, and team gatherings.
• Follows a schedule aligned with school‑day hours (typically between 7:00 a.m. and 5:00 p.m.), with occasional early mornings, evenings, or weekend hours for events, trainings, or service days.
• May require travel between multiple school sites within the district and occasional local travel for City Year events.
• Must be able to work in a fast‑paced, youth‑centered school environment, with a noise level that can range from moderate to high.
• Occasional lifting or carrying of materials (e.g., event supplies, training materials) up to ~20 lbs.
• Reliable transportation to and from school sites and office locations is required. [Requires a valid driver’s license for travel as part of job duties and/or ability and willingness to navigate public transit system.]
• Must have reliable internet access when participating in any required virtual meetings or trainings.

Compensation

Compensation: $54,000 Annually.

This is an exempt role. As an exempt employee you are not eligible for overtime pay. Exempt employees must record their hours for compliance and grant reporting purposes.

Benefits

Full‑time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs.

• Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage
• Flexible Spending Accounts (FSA)
• Other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document

Employment at City Year is at‑will. City Year does not sponsor work authorization visas.

City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career. City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa. A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America. At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential.

As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Fair Labor Standards Act Family and Medical Leave Act Learn more at www.cityyear.org, City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.