Impact Leader, Programs & Operations (Nonprofit)

Human Service Chamber; Columbus (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO

Professional development opportunities

Leadership growth opportunities

Community impact-driven work

Collaborative nonprofit team environm​

Job summary

MY Project USA in Columbus, Ohio seeks a Director of Programs & Operations to strengthen social enterprises, oversee multiple programs, and implement financially sustainable models. You will lead staff, volunteers, and partnerships while improving systems and accountability.

For the first months, focus on evaluating existing social enterprises, then broaden oversight across programs and operations, reporting to the CEO and driving measurable impact in Central Ohio.

Qualifications

• Bachelor’s degree in business, nonprofit management, public administration, social services, education, or a related field preferred. Equivalent experience may be considered.
• 5+ years of experience in business development, operations, nonprofit program management, or organizational leadership.
• Demonstrated experience growing revenue, increasing sales or customers, developing new business opportunities, or improving operational and financial performance.
• Experience leading multiple programs, businesses, teams, or departments, including hiring, supervising, developing, and holding staff or volunteers accountable.
• Experience managing budgets, operating expenses, financial performance, grants, compliance, reporting, and performance metrics.
• Strong business judgment, leadership, project management, and problem-solving skills, with the ability to take initiative, make independent decisions, establish systems, and manage competing priorities.
• Demonstrated business and operational leadership experience. Experience in restaurants, cafés, retail/resale, logistics, distribution, event rentals, or other revenue-generating operations is especially relevant. Traditional nonprofit or youth development experience is valued but is not sufficient on its own.

Responsibilities

• Evaluate existing social enterprises and develop practical business plans to improve revenue, customer growth, operating efficiency, and financial sustainability.
• Strengthen MY Community Cafe operations, including sales, marketing, staffing, expenses, customer development, and the path toward profitability.
• Expand the Climate Justice Lab Thrift Store through stronger in-person and online sales, inventory management, pricing, merchandising, and customer development.
• Grow container sales through improved inventory preparation, pricing, buyer relationships, shipping logistics, and consistent sales activity.
• Develop an event rental business using the organization’s stages, equipment, and other rentable inventory, including pricing, marketing, customer acquisition, agreements, and scheduling.
• Identify additional revenue opportunities using MY Project USA’s facilities, donated inventory, equipment, and existing resources.
• Hire, supervise, coach, and hold staff, managers, volunteer leaders, interns, and youth leaders accountable for successful execution.
• Provide leadership and oversight across multiple organizational programs, departments, social enterprises, and community initiatives.
• Partner closely with the CEO to support day-to-day operations, organizational priorities, and long-term program and business success.
• Monitor business and program performance, budgets, operating expenses, grant requirements, reporting deadlines, and key deliverables.
• Develop and improve systems for operations, reporting, accountability, financial controls, volunteer management, data collection, and program evaluation.
• Coordinate with department and program leaders to identify operational challenges, implement solutions, and strengthen outcomes.
• Support grant administration, compliance, documentation, reporting requirements, and financial accountability across programs.
• Build and maintain strong relationships with customers, schools, funders, community partners, healthcare organizations, volunteers, and other stakeholders.
• Represent MY Project USA at meetings, events, trainings, and community partnership activities.

Skills

Leadership

Operations management

Strategic planning

Nonprofit management

Education

Bachelor’s degree (or equivalent)

Job description

MY Project USA in Columbus, Ohio seeks a Director of Programs & Operations to strengthen social enterprises, oversee multiple programs, and implement financially sustainable models. You will lead staff, volunteers, and partnerships while improving systems and accountability.

For the first months, focus on evaluating existing social enterprises, then broaden oversight across programs and operations, reporting to the CEO and driving measurable impact in Central Ohio.