Impact Fee Coordinator

City of Boise; Boise (ID); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work eligibility

Zero-cost premium medical coverage

PERSI retirement + 401(k)/457b match

10 weeks paid parental leave

8 hours sick leave/month

Job summary

City of Boise seeks an Impact Fee Coordinator to serve as a key technical resource within Planning and Development Services. This role reviews development activity, determines impact fee requirements, calculates and verifies fees, and helps developers, contractors, applicants and City staff navigate complex fee and permitting questions.

The position also leads permitting support, improves processes and customer guidance, and contributes to impact fee studies and related planning efforts.

Qualifications

• High school diploma or equivalent.
• Six years of office experience and familiarity with construction processes.
• Ability to obtain ICC Permit Technician certification within 6 months of hire.
• Valid state-issued driver’s license.

Responsibilities

• Review development activity to determine impact fee requirements and ensure fees are applied correctly throughout the permitting process.
• Serve as the primary resource for applicants, contractors, developers, residents and City staff regarding impact fee assessments, fee applicability, payment requirements, and related processes.
• Coordinate complex impact fee matters with appropriate staff and partner departments.
• Support impact fee studies, CIP updates, and advisory committee materials with fee data and process context.
• Provide backup permitting support, process building and related permits, and perform technical reviews to verify submittal completeness.

Skills

Permit processing knowledge

Fee calculation

Customer guidance

Analytical thinking

Team coordination

Education

High school diploma or equivalent

Job description

Help support Boise’s continued growth by ensuring development impact fees and permitting processes are accurate, consistent and easy to navigate.

The City of Boise is seeking an Impact Fee Coordinator to serve as a key technical resource within Planning and Development Services. This position reviews development activity, determines impact fee requirements, calculates and verifies fees, and helps developers, contractors, applicants and City staff navigate complex fee and permitting questions.

The role also serves as a lead resource for permitting, supports complex development projects, improves processes and customer guidance, and contributes to impact fee studies and related planning efforts.

Ideal candidates will bring strong experience with permitting, construction processes or development administration, along with the ability to interpret requirements, solve problems and provide clear guidance to a wide range of customers.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Required Knowledge, Experience, And Training

• High school diploma or equivalent
• Six years of office experience and familiarity with construction processes.

Licensing And Other Requirements

• Ability to obtain International Code Council (ICC) certified Permit Technician within 6 months of hire.

• Valid state-issued driver's license.

Special Requirements

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
• Hybrid Work Eligible

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Disclaimer

This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours’ notice will be provided prior to closing.

Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Reviews permit applications and development activity to determine whether development impact fees apply and ensures fees are assessed consistently and at the appropriate point in the permitting process. Calculates, verifies, and receives fees for applications and permits, including permit fees, plan review fees, trade fees, and applicable development impact fees. Serves as the primary resource for applicants, contractors, developers, design professionals, residents, and city staff regarding impact fee assessments, fee applicability, payment requirements, and related processes. Coordinates complex impact fee matters with appropriate staff and partner departments to ensure fees are applied in accordance with adopted policies, procedures, and fee requirements. Supports impact fee studies, capital improvement plan updates, development impact fee advisory committee materials, and related policy discussions by providing permit data, fee information, process feedback, and operational context as requested.

Acts as a lead resource for general permitting, electronic plan review, city policies and procedures, permit intake, permit issuance, and customer service expectations. Provides backup support to permit technicians and assists with complex, unusual, or high-profile projects. Processes and issues building, trade, construction, and related permits. Performs initial commercial and residential technical reviews to enforce minimum submittal requirements for permit applications. Reviews application intake documentation to verify completeness and accuracy of submittals. Creates project cases in the permit tracking database and initiates and coordinates building permit plan review routing.

Manages return payments and prepares entry reports. Prepares documentation, notifies customers by email, and tracks permits to ensure repayment is completed. Prepares monthly reconciliation reports and assists with tracking fee-related activity to support accurate records and financial coordination. Reviews fee-related issues, discrepancies, and repayment matters and coordinates with appropriate staff to support timely resolution.

Coordinates with the Building Services Manager on revisions and updates to electronic applications, forms, customer instructions, and internal resources. Tests and troubleshoots electronic applications or interfaces related to permit technician duties, fee assessment, and impact fee administration. Assists with developing best practices and process strategies to improve internal and external customer experience using electronic applications, online portals, electronic plan review, and permitting software. Tracks and monitors business and project-related issues to ensure appropriate follow-up by team members. Recommends improvements to forms, workflows, procedures, and system tools to support consistent fee assessment, clearer customer guidance, and more efficient permit processing.

Creates and updates training materials, job aids, and manuals for permit technicians, including procedures related to permit intake, fee calculation, impact fee review, refunds, reconciliation, and customer communication. Creates training materials for customers using the online customer portal, electronic plan review, and permitting software. Answers phone calls and emails from the public, contractors, department members, inspectors, partner agencies, and companies seeking information about permitted or unpermitted work. Troubleshoots minor technical problems for department members, customers, and companies. Provides clear, professional, and consistent customer service on permitting, fee assessment, application status, electronic systems, and impact fee-related questions.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Additional Required Knowledge, Experience, And Training

Knowledge of:

• International Code Council (ICC) Codes related to residential and commercial construction
• Construction and zoning regulations as applicable to single-family residential and commercial construction
• Departmental policies and related regulations and ordinances regarding building and construction permits
• City policies and issues
• Codes and laws about building and utility construction
• Customer service techniques
• Basic cyber security safety and practices
• Blueprint reading; record keeping and filing practices
• Computer usage including related software.

Ability to:

• Exercise good judgment and discretion
• Lead, advise and train team members
• Coordinate multiple work tasks and projects
• Establish and maintain effective working relationships
• Demonstrate good attention to detail
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

Nine years of experience with construction processes and administration.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is frequently pushing/pulling up to 10 pounds and rarely pushing/pulling up to 50 pounds. The noise level is frequently moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.