Immigration Operations Manager

Socket.dev; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

PTO

Equity potential

Job summary

LegalOS in San Francisco is seeking an immigration operations professional to own the case portfolio, coordinate timelines, evidence collection, and client communication alongside the supervising attorney and the client-facing team.

You will build workflows and tools, test new approaches, and help hire, train, and manage a growing operations group as the company scales, all while upholding accuracy, confidentiality, and attorney review.

Qualifications

• 1+ year of immigration experience with case prep and filings.
• Strong judgment and attention to detail in deadlines.
• Willingness to experiment with workflows while protecting accuracy.
• Ability to communicate clearly via email, video, and chat.
• Interest in building a long-term career and managing teammates.

Responsibilities

• Own case execution from intake to filing and follow-up.
• Prepare narratives, exhibits, and evidence with AI-assisted tools.
• Assess client materials and recommend actions.
• Provide proactive updates and surface risks.
• Help hire, train, and coach operations teammates.
• Contribute product feedback to improve tools.
• Build templates and repeatable processes.

Skills

Immigration experience

Agency mindset

Builder mindset

Curiosity about technology

Strong writing

Education

Paralegal certificate

Tools

Legal tech

Job description

Build With Us

LegalOS is a YC-backed startup combining AI with experienced attorney oversight to help talented professionals navigate business immigration. We support work visas and employment-based green cards, including H-1B, L-1A, L-1B, O-1, TN, EB-1A, EB-1C, and EB-2 NIW. AI supports the work; licensed attorneys make every legal decision.

This is a startup operations role, not a traditional law firm role. We’re looking for an immigration professional who wants to help build a company: someone who spots problems, takes ownership, tries new approaches, and turns what works into processes the whole team can use.

This is a long-term position for someone excited to grow with LegalOS. You’ll start close to the work, owning case operations and improving how we deliver them. As we scale rapidly, you’ll help hire, train, and manage a growing operations team while staying accountable for quality and execution.

The Role

You’ll report directly to the COO. You’ll own the operational side of our case portfolio, working closely with our supervising attorney and client-facing team. That means keeping cases moving today while building the workflows, tools, and team that will support a much larger business.

You should enjoy working in an environment where priorities evolve and some processes still need to be built. You’ll use AI tools daily, test new ways of working, share candid feedback, and help decide what to improve next. We value the judgment to experiment with workflows while protecting accuracy, confidentiality, and attorney review.

What You’ll Own

• Case execution: Manage business immigration cases from intake through filing and follow-up, coordinating timelines, evidence collection, petition preparation, and client communication.
• Petition quality: Prepare narratives, support letters, exhibits, and evidence packages using AI-assisted tools. Check the underlying facts and flag gaps, inconsistencies, and unverified claims for attorney review.
• Case preparation: Assess client materials against relevant criteria, identify missing evidence, and prepare recommendations for the supervising attorney’s review and legal decisions.
• Client experience: Communicate clearly over email, video, and Slack; provide proactive updates, answer procedural questions, and surface risks early.
• Better operations: Find bottlenecks, propose solutions, test new tools and workflows, and turn successful improvements into templates, playbooks, and repeatable processes.
• Product feedback: Bring practical feedback from casework to the team building our technology so our tools become more useful and reliable.
• Team growth: As we scale, help hire and onboard operations teammates, manage their work, coach them, and build clear expectations for quality, accountability, and client service.

What you’ll Bring

• 1+ year of immigration experience, with hands-on involvement in preparing cases, organizing evidence, coordinating filings, or supporting clients. You bring a foundation in immigration processes and the drive to learn new case types; you do not need experience in every category we support.
• High agency: You take a problem from identification to resolution, seek the context you need, make thoughtful recommendations, and follow through without waiting for step-by-step instructions.
• A builder’s mindset: You’re willing to question an existing process, try something new, learn from results, and improve it. You want an active role in shaping how the company works.
• Curiosity about technology and enthusiasm for using AI in daily work. You don’t need to code or have prior AI experience; you do need to be ready to learn and experiment.
• Strong judgment, close attention to detail, and clear writing. You can manage competing case deadlines, incorporate feedback, and know when to elevate an issue.
• An interest in building a long-term career here and taking on people management as the company grows. You’re excited to help others succeed as well as deliver your own work.
• Availability to work in person at our San Francisco office five days per week. This is an in-office position, not a hybrid or remote role.
• Helpful experience includes business immigration casework across any of the categories we support, coaching or managing teammates, building processes in a small team, and using legal technology or document automation tools. A paralegal certificate, a related degree, or additional language skills are also welcome.

Why LegalOS

You’ll help founders, engineers, researchers, and other talented professionals build their lives and careers in the U.S. You’ll also have a direct hand in building LegalOS: influencing our tools, shaping how we serve clients, and developing a team as we grow. We want someone who is excited about both parts of that work.

Compensation and benefits

Salary: $85,000-$110,000 per year, based on experience, depth of business immigration expertise, and case volume capacity. Benefits include health insurance and PTO, with potential equity participation for the right candidate.

LegalOS is an equal opportunity employer. We encourage candidates of all backgrounds to apply.