Immigration Duty Paralegal

ImmigrationJobs; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Duty Paralegal specializing in immigration law to serve as the primary liaison between clients and paralegals. The role involves managing client communications, recording information, and ensuring efficient case management. Ideal candidates will have a paralegal certification, strong communication skills, and experience in immigration law. This full-time position offers a competitive salary and comprehensive benefits, including health insurance and professional development opportunities.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Professional Development Opportunities

Qualifications

• Previous experience in a paralegal role, preferably in immigration law.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Serve as the first contact for existing clients, providing timely updates.
• Accurately record important information provided by clients.
• Handle calls to reduce call volume for paralegals.

Skills

Communication

Conflict Resolution

Organizational Abilities

Attention to Detail

Education

Paralegal Certification

Tools

Docketwise

Job description

The Duty Paralegal on Immigration acts as the primary liaison between clients and their assigned paralegals. This role is crucial in ensuring smooth communication and efficient case management. The Duty Paralegal serves as the first point of contact for existing clients, providing up-to-date information on filed and active cases, recording important client information, and determining when calls need to be transferred to a paralegal.

Key Responsibilities:

• Client Liaison: Serve as the first contact for existing clients, providing timely updates on filed and active cases.
• Information Recording: Accurately record important information provided by clients to ensure it reaches the assigned paralegal promptly.
• Conflict Resolution: Diffuse conflicts and address client frustrations by providing clear explanations and solutions.
• Documentation Access: Utilize real-time access to documentation and Docketwise to provide clients and paralegals with necessary action items.
• Follow-Up Actions: Inform clients of required documents or information, update client addresses, and ensure paralegals send follow-up emails regarding client requests.
• Call Management: Handle as many calls as possible to reduce call volume for paralegals, allowing them to work without disruption.
• Data Tracking: Track all calls, including client/matter details, time spent on calls, notes, and resolution methods for data collection purposes.

Qualifications:

• Education: Paralegal certification or equivalent experience in immigration law.
• Experience: Previous experience in a paralegal role, preferably in immigration law.
• Skills: Excellent communication and conflict resolution skills, proficiency in using legal documentation systems (e.g., Docketwise), strong organizational abilities, and attention to detail.

Additional Requirements:

• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Ability to handle sensitive information with confidentiality.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance
• Wellness program

Schedule:

• Day shift

Application Question(s):

• What type of immigration cases/forms are you familiar with?

Experience:

• Immigration law: 5 years (Required)

Language:

• Spanish (Required)
• English (Required)

Work Location: Remote