Immigration Case Manager

Hispanic Federation; New York (NY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid work 50% home

Medical, dental, vision insurance

403(b) retirement plan with match

15 vacation days

12 sick/wellness days

Job summary

Hispanic Federation seeks an Immigration Case Manager to support community outreach and guide clients through HF services. The role requires understanding of immigration processes, managing case files, and maintaining confidentiality, with strong cultural competency.

The position is hybrid with onsite presence at least 50% (about 10 days a month) and reports to the Immigration Programs Specialist. Salary ranges from $60,000 to $65,000 plus comprehensive benefits.

Qualifications

• Bachelor's degree required.
• Minimum of 3 years of case management experience serving underserved communities.
• Strong written and spoken communication in English and Spanish.

Responsibilities

• Meet community members and serve as the first point of contact for legal and social services.
• Distribute community resources based on assessment and need.
• Maintain the in-house service provider directory and build connections with community organizations.
• Complete intake interviews and determine requirements for applications.
• Record data and safeguard confidential information.

Skills

Case management

Trauma-informed care

Bilingual English/Spanish

Attention to detail

MS Office

Education

Bachelor’s degree (minimum)

Tools

Client databases

MS Office (Word, Excel, Outlook)

Job description

Who We Are

Hispanic Federation (HF) is the nation's premier Latino nonprofit membership organization. Founded in 1990, HF supports Hispanic families and strengthens Latino institutions through grant making and direct services in the areas of education, health, immigration, civic engagement, economic empowerment, and the environment. Values that drive our work include equality, fairness, diversity, and empathy.

Who We Seek

Hispanic Federation (HF) is seeking an Immigration Case Manager to support community outreach and shepherd community members through processes and procedures related to services they receive from HF. The Case Manager will have an understanding of immigration legal proceedings and experience in managing case files and paperwork with high cultural competency.

The ideal candidate will have experience working in a nonprofit setting, managing cases and providing services, and addressing the concerns of underserved, under-resourced community members. The position will require strong attention to detail as cases will relate to both services and legal matters. Case managers are required to uphold HF’s high standards of document retention and protection of client information.

The position is a hybrid role and will require onsite presence at least 50% of the time (totaling 10 days a month) and will work under the supervision of the Director for Immigration Programs.

Reports to: Immigration Programs Specialist

Location: New York City

Status: Full Time, Regular, Funding through August 2027

Responsibilities:

• Meet community members with services and cases engaged through Hispanic Federation, serve as the first point of contact as it relates to legal and social services.
• Distribute community resources based on assessment and identified need.
• Maintain the in-house service provider directory updated, develop connections with community-based organizations providing needed services.
• Determine requirements for applications and complete intake interviews for all potential clients and support seekers.
• Record data and manage client’s confidential information in a safe and secure manner.
• Complete immigration applications, asylum supplemental packets, and evidence lists, under the supervision of the Immigration Staff Attorney.
• Prepare documentation for program reporting and audit activities.
• Provide creative solutions to meet departmental deliverables/programmatic goals.
• Conduct outreach at various community-based organizations and governmental agencies, resource fairs, and community presentations.
• Complete additional tasks as requested.

Requirements and Qualifications:

• Minimum of a bachelor’s degree required, at least three (3) years of case management experience directly serving members of underserved communities.
• Must understand trauma-informed and person-centered care within a legal service providing context.
• Must have attention to detail, be willing to complete legal courses successfully, and maintain knowledge of changing laws and policy in the immigration field.
• Must have experience managing legal applications for services and guiding applicants through various governmental application processes.
• Experience with community outreach, engagement, and know-your-rights presentations is a strong asset.
• Highly organized and detail oriented, solutions-oriented is a must.
• Strong written and spoken communication skills in both English and Spanish.
• Proficient knowledge of computer systems and applications such as Microsoft Office products, specifically Word, Excel, and Outlook; understanding of client databases, a plus.
• Demonstrated commitment to advancing Hispanic Federation’s values, mission, and goals.

Compensation and Benefits:

The salary range for this position is $60,000 to $65,000. Compensation comes with a robust benefits package with fully subsidized medical, dental, vision insurance for employees and their partners or dependents, 403(B) retirement plan – eligible for a company match (up to 6%), access to flexible spending and pre-tax commuter benefits. Full-time regular employees are also provided with fifteen (15) vacation days and 12 sick and wellness days.

HF is a hybrid work environment with the opportunity to work from home 50% of the time.

For more information, please visit www.hispanicfederation.org.

Hispanic Federation is an equal opportunity employer and does not discriminate against actual or perceived race, color, religion, gender identity, gender expression, age, national origin, creed, disability, marital status, sexual orientation and/or other protected categories.