Immersive Experience Ops Lead – Tech & SFX

beatthebomb; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

BEAT THE BOMB in Charlotte is seeking a hands-on Tech & SFX Lead to keep our immersive bomb rooms running. You’ll oversee interactive game rooms, laser mazes, projectors, RFID tech, and the venue network, mentoring junior staff and coordinating with Beat The Bomb HQ's CTO and Technology Manager.

Night, weekend, and holiday availability is required, along with the ability to lift 50 lbs and respond to occasional emergencies.

Qualifications

• 3+ years of IT and/or AV support experience for a venue-based operation - e.g. offices, schools, churches, arcades, or family-entertainment centers (FECs)
• 1+ years of experience working with or in interactive/activated venues – e.g. laser tag arenas, arcades, go-carts, golf/driving ranges, airsoft/paintball, modern bowling alleys, museums
• Working knowledge of Windows systems, PC hardware, and OS configuration
• Basic networking literacy – modems, routers, switches, IPv4
• Comfort debugging and testing AV and mechanical issues
• Generally handy - mechanical, electrical, or plumbing fixes don't intimidate you
• Bachelor's degree preferred
• Available nights, weekends, and holidays
• Lift 50lbs
• References available on request

Responsibilities

• Own the day-to-day reliability of all tech and SFX systems, maintaining and repairing hardware and equipment (computers, cabling, laser mazes, compressors, HVAC filters, bomb room effects, photo bomb systems)
• Serve as onsite tech/SFX lead during key shifts and respond to urgent issues under pressure, including occasional off-hours emergencies
• Track and report tech/SFX issues via End-of-Day reports
• Manage technology inventory and spare parts stock
• Maintain the server room and location network
• Support HQ's Tech team on software updates, debugging, testing new games/features, and keeping SOPs current
• Lead technology training for managers and staff
• Manage key facility vendors (pest control, repair services, etc.) and oversee in-house laundry (hazmat suits)
• Recruit, train, schedule, and coach the tech and SFX team; run 1-on-1s, performance reviews, and conflict resolution
• Act as a generalist Operations Manager: open/close the location, work any role as needed, and support guest reservations, check-in, and onboarding
• Communicate regularly with HQ's CTO and Technology Manager
• Uphold service quality, safety, and guest satisfaction standards across the location
• Pitch in wherever needed - including blasting guests with paint, foam, and slime!

Skills

IT support

Interactive venues experience

Windows OS

Networking basics

AV troubleshooting

Hands-on mechanical/electrical skills

Availability for nights/weekends/holid

Physical stamina

References available

Education

Bachelor's degree preferred

Tools

RustDesk

NDI system

VLANs

Slack

Google Workspace

Remote desktop tools

CCTV systems

LED/electronics basics

Tower PCs/NUCs assembly

Reolink CCTV

Job description

BEAT THE BOMB in Charlotte is seeking a hands-on Tech & SFX Lead to keep our immersive bomb rooms running. You’ll oversee interactive game rooms, laser mazes, projectors, RFID tech, and the venue network, mentoring junior staff and coordinating with Beat The Bomb HQ's CTO and Technology Manager.

Night, weekend, and holiday availability is required, along with the ability to lift 50 lbs and respond to occasional emergencies.