Immersive Experience Guest Host — NYC Skyline & Art

SUMMIT One Vanderbilt; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

SUMMIT One Vanderbilt invites Guest Services Ambassadors to embody the brand while guiding guests through our immersive observatory experience atop One Vanderbilt in Midtown Manhattan. You will greet visitors, explain attractions, and ensure a safe, memorable visit in a fast-paced, hospitality-focused environment.

This role requires flexibility, including evenings, weekends, and holidays, with opportunities to interact with guests from around the world and to contribute to a standout guest

Qualifications

• High School Diploma or GED.
• Prior experience in hospitality roles.

Responsibilities

• Embody SUMMIT’s brand and service values in guest interactions.
• Greet and orient guests as they enter assigned areas.
• Ensure guest safety in assigned areas.
• Provide high level guest service and personalized recommendations.
• Manage ticketing operations, including entry times and scanning.
• Assist with wayfinding, guest flow, and line management.
• Escort guests in Ascent and monitor safety and protocols.

Skills

Guest service

Communication

Hospitality experience

Problem solving

Crowd management

Multitasking

Education

High School Diploma or GED

Tools

Ticketing systems

Job description

SUMMIT One Vanderbilt invites Guest Services Ambassadors to embody the brand while guiding guests through our immersive observatory experience atop One Vanderbilt in Midtown Manhattan. You will greet visitors, explain attractions, and ensure a safe, memorable visit in a fast-paced, hospitality-focused environment.

This role requires flexibility, including evenings, weekends, and holidays, with opportunities to interact with guests from around the world and to contribute to a standout guest