Immediate Response Team Specialist (Remote)

Pyramid Healthcare; Altoona (PA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Tuition Reimbursement

Paid Time Off

Life Insurance

Referral Bonus

Job summary

Pyramid Healthcare is a leading provider of behavioral health services, specializing in addiction treatment, mental health recovery, and related programs. This role focuses on delivering high-quality customer service to clients seeking treatment and supporting referrals within Pyramid’s national marketing network.

The position requires a Bachelor's degree in a related field and at least one year of experience in substance abuse and mental health.

Qualifications

• Bachelor degree in a related field and at least 1 year of experience in substance abuse and mental health.
• Excellent communication skills and professional demeanor.
• Strong interpersonal and time-management abilities.
• Ability to problem-solve and work in a team environment.

Responsibilities

• Provide quality and efficient customer service to clients seeking treatment for substance abuse at Pyramid Healthcare facilities.
• Answer inbound phone calls from the Silver-Line queues and coordinate referrals from the National Marketing Team.
• Register new clients, perform outbound follow-up, and share client clinical files with Program Directors.
• Refer clients to higher levels of care to maintain relationships with treatment providers.
• Maintain correspondence with clients in early recovery and assist with treatment options.
• Maintain census quotas with out-of-pocket collection goals and grow Silver-Line census.
• Build and maintain strategic referral partner relationships and act as an extension of the Silver-Line National Marketing Team.
• Perform other duties as assigned.

Education

Bachelor Degree in a related field

Tools

Microsoft Office

SmartSheets

Assessment software

Admission software

Job description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Deliverables/Principal Results Expected

• Provide quality and efficient customer service to clients seeking treatment for substance abuse at one of Pyramid Healthcare’s out-of-network treatment facilities (the Silver-Line).
• Provide a high standard of customer service while answering inbound phone calls from the Silver-Line queues, working with inbound referrals from the National Marketing Team, and sourcing new referrals through the follow up with established treatment partner relationships (both internally within the Pyramid system and with our external treatment providers).
• Responsible for identifying and registering appropriate new clients, completing outbound follow up engagement calls, and communicating client clinical files to the Silver-Line Program Directors in a timely manner.
• Refer clients to higher levels of care outside of Pyramid’s clinical continuum to maintain the reciprocal nature of Pyramid’s marketing relationships with qualified treatment providers.
• Maintaining correspondence with clients who are newly in recovery while working collaboratively with the marketing team to help guide clients through initial and ongoing treatment options.
• Maintain census quotas with out of pocket collection goals.
• Build and maintain Silver-Line census as per the goals defined by leadership.
• Maintain strategic referral partner relationships.
• Act as an extension of the Silver-Line National Marketing Team.
• Other duties as assigned.

Technical Competencies

• Working knowledge of sales and marketing techniques to help maintain Silver-Line census and overall strategic treatment provider relationship goals.
• Knowledge of substance abuse and mental health diagnosis and treatment continuum of care.
• Knowledge of substance abuse and mental health treatment provider marketing and sales techniques.
• Proficient in assessment and admission software/databases.
• Working knowledge of the Microsoft Office suite, including Word, Excel, Power Point, Outlook as well as SmartSheets.
• Excellent communication skills
• Effective interpersonal relationships

Education, Experience

Bachelor Degree in a related field and at least 1 years of experience in substance abuse and mental health field.

Job-related Behavioral Characteristics

Demonstrates professionalism, leadership, confidentiality, strong social communication skills, time-management, organized. Must possess skills to communicate effectively and interact well with people of diverse backgrounds. Excellent oral and written communication and interpersonal skills. Ability to problem solve by gathering and analyzing information, working well in an individual/ group problem solving situation, and showing initiative in problem solving. Maintains professionalism and does not show favoritism. Maintains consistency with clients, staff, visitors, and the public. Ability to handle a crisis situation and react appropriately. Flexibility and adaptable. Ability to make decisions in an objective and ethical manner. Calm and decisive in crisis situations. Ability to sustain a team environment, drive continuous improvement projects, confidentiality, excellent problem-solving skills and excellent communicator within the team framework.

The starting compensation for this role is $44,000/year; final compensation will be determined based on skills, experience, and qualifications.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards For Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.