IMIT Provincial Manager - Registration & Switchboard Services

Nova Scotia Health and IWK Health; United States; Hybrid; USD 74,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Pension plan

Travel insurance

Job summary

Nova Scotia Health is seeking an IMIT Provincial Manager, Registration and Switchboard Services to lead provincial information management, data integrity, patient booking and scheduling, and switchboard operations. You will drive transformation and governance across NS Health with travel to multiple locations.

The role requires CHIMA registration, significant leadership in health information management, and experience with privacy legislation.

Qualifications

• Current CHIMA registration with NS Health IMAA is required.
• 5–7 years of progressive leadership in health information management.
• Undergraduate degree or equivalent related to health information management.
• Experience implementing health information management strategies in a large organization.
• Knowledge of privacy legislation (FOIPOP, PIPEDA) and related acts.
• CHIMA/CPHIMS or PMP certification is an asset.

Responsibilities

• Lead development of operational plans to meet goals and financial targets.
• Maintain provincial oversight while guiding information management teams.
• Assist clinical programs with information management requests for data and quality reviews.
• Ensure information management governance across policies, processes, and tools.
• Lead staff across the province; travel to multiple locations as required.
• Monitor quality assurance and compliance with NS Health standards.
• Address inquiries related to information management standards and legislation.

Skills

Leadership

Health information management

Project management

Change management

Policy knowledge

Education

Bachelor's degree in health information management

Tools

HIS applications

Information management systems

Job description

Location: Northern Zone, Flexible Within the Zone
Department: IMIT HIS Admitting & Registration NZ
Type of Employment: Permanent Hourly FT (100%) x 1
Union: MGMT/NON-Union Management/Non Union Position
Posting Closing Date: 5-Oct-26

About the Opportunity

The IMIT Provincial Manager, Registration and Switchboard Services reports to the IMIT Director Registration, Scheduling and Switchboard and is responsible for the transformation of health information to achieve provincial standardization across NS Health. The Provincial Manager is responsible to establish strategic and program-level leadership of Information Management including registration and data integrity, patient booking and scheduling, patient locating, hospital switchboard, and integration of technological solutions. The Manager has responsibility for implementation of information management practices required to develop, evaluate, and monitor programs and services while contributing to the overall IMIT strategy implementation to achieve the goals and objectives of Nova Scotia Health.

The IMIT Provincial Manager, Registration and Switchboard Services will perform duties such as but not limited to:

• Lead the development of operational plans to meet goals and objectives and financial targets of the portfolio.
• Maintaining provincial oversight while leading teams for information management and systems transformation
• Assist clinical programs with information management requests for the purposes of patient data collection, audits and quality review for health outcomes across NS Health.
• Ensure information management best practice in accordance with provincial/federal legislation in accordance with the Freedom of Information Act and Personal Health Information Management Act.
• Lead staff located across the province. Travelling as required to multiple locations to support and strengthen the team.
• Apply information management governance to policy, process, systems and tools for internal and external stakeholders, programs, divisions, care teams, service teams and staff enabling the provision of the most comprehensive accurate data for decision making and reporting across health information applications.
• Monitor and manage quality assurance of information by auditing, investigating, and reporting ensuring compliance standards and targets of NS Health.
• Address clinical inquiries related to information management standards, reporting and legislation.

About You

We would love to hear from you if you have the following:

• Current registration with the Canadian College of Health Information Management (CHIMA) and the Nova Scotia Health Information Management Association is required.
• Knowledge and skills in the areas of HIS tools, applications, and systems of support.
• Minimum of 5 to 7 years’ progressive leadership experience with health information management in an organization of significant size and/or complexity; Consideration may be given to those with equivalent training and seven (7) years progressive leadership.
• Undergraduate degree. Consideration may be given to those with equivalent training and work experience, Bachelor’s degree related to health information management, or Diploma related to Health Information with 5-7 years of health information management experience.
• Experience implementing health information management strategies, policies and processes for a large, complex organization
• Knowledge of health care legislation including privacy legislation - Freedom of information & Protection of Privacy Act, Personal Information Protection and Electronic Documents Act (FOIPOP, PIPEDA), Hospitals Act, Mental Health Act, Medical Staff By-Laws, Medical staff rules and regulations
• Experience in leading teams of staff with indirect accountabilities
• Certified Health Executive and/or Certified Professional in Healthcare Information and Management Systems (CPHIMS) designation an asset.
• Project Management Professional (PMP) and/or organizational change management certification an asset.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent full-time position; 75 hours biweekly

Compensation and Benefits

Pay Scale Type: Management
Band: 6
Hourly Rate: $53.59 - $65.65
Annual Salary: $104,500 - $128,017

Successful candidates may be eligible for a comprehensive benefits package, which includes health, dental, and travel insurance; long-term disability and life insurance coverage; and a defined benefit pension plan. Additional wellness, development and employee support programs may also be available.

What You’ll Love About Nova Scotia Health

Nova Scotia Health is more than the province’s largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.