IME Coordinator

Chesapeake-Employers; Towson (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Chesapeake Employers is seeking an organized scheduling coordinator to manage independent medical evaluation appointments. You will prepare and route medical documentation to providers and ensure timely communication with injured workers and attorneys.

The role requires attention to detail, strong MS Office skills, and the ability to coordinate transportation and translation when needed, while adhering to department policies.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of clerical experience.
• Knowledge of medical provider environment and terminology preferred.
• Demonstrated leadership abilities.
• Strong communication skills, both verbal and written.
• MS Office (Word/Excel) experience preferred.

Responsibilities

• Schedule IME appointments and coordinate with providers.
• Audit and track no-show events.
• Attach forms and mail records to IME providers.
• Notify injured workers and attorneys of appointments.
• Document all activities in the system.
• Respond to calls and emails about appointment status.
• Coordinate transportation and translation as needed.

Skills

Communication skills

MS Office

Record keeping

Bilingual

Education

High School Diploma

Tools

MS Word

MS Excel

Job description

POSITION SUMMARY:

Scheduling an independent medical evaluation. Preparation of medical documentation to be sent to the medical provider prior to the appointment.

DUTIES AND RESPONSIBILITIES:

• Utilizes IME network whenever possible in scheduling appointment.
• Handles the auditing / tracking of no-show events.
• Scheduling of IME appointment, following up with provider to verify appointment was kept and to ensure receipt of report.
• Sorts records and attaches required forms and mails to IME providers before scheduled appointment date.
• Sends notification of IME appointment to injured worker and attorney.
• Documents all activities and results in system to include IME forms.
• Responds to phone inquiries and/or e-mails regarding status of appointments, transportation arrangements and special requests.
• Obtains addendums from doctors when requested.
• Coordinates transportation and translation arrangements and other services when necessary.
• Communicates with medical billing to resolve billing issues.
• Adheres to established IME departmental policy and procedure.
• Supports departmental initiatives (i.e. robocalls).
• Contributes to the achievement of established department goals and objectives; adheres to departmental policies, procedures, quality and safety standards, and consistently exhibits Chesapeake's Values and Behaviors.
• Performs other duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE:

• A High School Diploma or equivalent is required.
• Minium experience 1-2 years in a clerical role.
• Extensive knowledge of medical provider environment and terminology preferred.
• Demonstrated leadership abilities.
• Strong communication skills, both verbal and written.
• Working knowledge of MS office suite, including but not limited to Microsoft Word and Excel preferred.
• Bilingual skills preferred

POSITIONAL COMPETENCIES:

• Customer Experience Management
• Drive for Results
• Organizational/Time Management
• Innovation
• Relationship Building
• Attention to Detail

PHYSICAL DEMANDS:

While performing the duties of this job, the teammate is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The teammate is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The teammate may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT:

Office Environment. The noise level is usually moderate.