Imaging Support Technician - Patient-Focused Care

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

Northwestern Medicine is seeking an Assistant Tech Imaging to support technologists, nurses, and physicians across Imaging Services. This role emphasizes coordinating patient flow, preparing exam rooms, and assisting with procedures to ensure smooth operations in a fast-paced environment.

The position requires a high school diploma, strong communication, problem solving, and computer skills, with CPR (BLS) certification preferred. Prior healthcare experience and bilingual abilities are a plus.

Qualifications

• High School Diploma required.
• Strong communication and interpersonal skills.
• Strong problem solving and organizational skills.
• Demonstrates computer skills.
• CPR Certification (BLS) required.

Responsibilities

• Cares for the patient throughout the treatment/procedure according to department and hospital standards of care, age-specific sensitivities, and Patients' First guidelines.
• Provides systems support by preparing procedure rooms for patients prior to their arrival in the department and work area.
• Assists in preparing patient for exam/procedure, including the ability to explain exams and answer basic questions, knowledge of MR Safety if assignment is MR and brings forward more detailed clinical questions to clinical staff.
• Follows directions of technologist/nurse to assist in performing exam/procedure on patients.
• Processes CDs as needed. Participates in lifting and escorting patients and maintains lift equipment competencies refer to NMH Safe Patient Handling Policy PC 05.0095.
• Helps to coordinate patient care based on departmental imaging protocols. Interacts and communicates with clinical and medical staff to coordinate patient flow.
• Reconciles physician orders to correct exam protocol and escalates discrepancies to appropriate clinical staff.
• Prepares all necessary paperwork and information so treatment/procedure may be performed.
• Retrieves physician orders as needed from all order systems including but not limited to EPIC, Chartview, Powerchart.
• Assists in clarification of patient demographic information. Verifies patient information for accuracy and completeness.
• Monitors schedule to ensure effective patient flow throughout the diagnostic areas. Informs coordinators, charge techs, and patients of delays.
• Identifies and obtains paperwork required to start exams. Handles outside films appropriately and obtains patient films when requested.
• Recognizes and reports problems to appropriate supervisors.
• Uses scheduling system, Radnet and PACS proficiently. Monitors stock of supplies, including Radiology Contrast Media, in treatment/procedure rooms to assure their regular availability by timely re-ordering, rotation of dated items, and by maintenance of a clean and orderly environment.
• Uses designated equipment effectively, skillfully and efficiently. Maintains equipment and work area as directed, and where applicable, documents safety checklists including contrast warmers, barium refrigerators, etc.
• Follows policies and procedures to contribute to the efficiency of department.
• Organizes and prioritizes assigned work, and schedules time to accommodate work demands, turnaround-time and commitments.
• Provides clerical/technical support as needed and as assigned by Manager.

Skills

Communication

Interpersonal skills

Problem solving

Computer skills

CPR Certification (BLS)

Education

High School Diploma

Tools

CPR Certification (BLS)

Job description

Northwestern Medicine is seeking an Assistant Tech Imaging to support technologists, nurses, and physicians across Imaging Services. This role emphasizes coordinating patient flow, preparing exam rooms, and assisting with procedures to ensure smooth operations in a fast-paced environment.

The position requires a high school diploma, strong communication, problem solving, and computer skills, with CPR (BLS) certification preferred. Prior healthcare experience and bilingual abilities are a plus.