Imaging Support Specialist - NBHP (Full Time, Day)

NorthBay Healthcare Group; Fairfield (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Professional development

Job summary

NorthBay Health is seeking an Imaging Support Specialist responsible for obtaining billing documentation and authorizations for imaging exams and interviewing patients to ensure accurate demographics and insurance details. The role schedules exams, assists with patient records, and maintains HIPAA compliance to protect patient privacy.

The position requires high school diploma or equivalent, 1+ year clerical experience in a medical office (radiology preferred), and proficiency in typing and data

Qualifications

• Exquisite customer service skills and comprehensive knowledge of payer requirements.
• Minimum 1 year clerical experience in a medical office setting, preferably radiology.
• Familiarity with HIPAA laws and guidelines.

Responsibilities

• Obtain billing documentation and authorizations for imaging exams.
• Interview patients to collect accurate demographic and insurance information.
• Schedule exams and manage patient records and demographics in the system.
• Answer multi-line switchboard calls and route accordingly.
• Collect patient co-pays and account payments; maintain privacy compliance per HIPAA.

Skills

Customer service

Payer knowledge

Medical terminology

Typing 35 wpm

Data entry

Math skills

Education

High school diploma or equivalent

Job description

Job Description

At NorthBay Health, the Imaging Support Specialist, obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff. For the inpatient role, patient transports are required.

Qualifications

Education

• High school graduate or equivalent preferred.

Licensure

• Current AHA or equivalent healthcare provider BLS Certification required.

Experience

• General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines.

Skills

• Exquisite customer service skills, comprehensive knowledge of payer and managed care requirements, advanced medical terminology, minimum of 35-wpm typing, computer data entry and math skills.

Compensation

$27.44 to $33.37 per hour based on years of experience doing the duties of the role.

About Us

Demonstrates NorthBay Health's True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1-5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.