Imaging Support Specialist

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 58,000 - 71,000; Full time

Job summary

Hackensack Meridian Health seeks an Imaging Support Specialist to assist the Imaging Leader and Administrator in the Diagnostic Imaging Department, ensuring smooth operations and high-quality patient imaging. The role involves supporting radiologists, clinicians, and staff, resolving day-to-day issues, and maintaining equipment and records in a collaborative healthcare environment.

The position emphasizes teamwork, patient privacy, and adherence to hospital SOPs, with ongoing opportunities to

Qualifications

• Radiology Department Systems experience and/or two years healthcare/radiology experience.
• Excellent written and verbal communication skills.
• Proficient computer skills including Microsoft Office and Google Suite.

Responsibilities

• Provides training to users to ensure efficient and effective use of imaging equipment and software.
• Assists radiologists and staff with day-to-day operational issues and resolves computer problems onsite and remote.
• Inspects and cleans diagnostic reading workstations and maintains unit condition reports.
• Maintains and archives all operational logs and maintenance records for each unit.
• Monitors daily imaging operations and QC of studies; reports discrepancies to leadership.
• Assists in the transmission of exams to outside facilities and supports image exchange with on-site offices.

Skills

Communication skills

Education

High School diploma/GED

Tools

Microsoft Office

Google Suite

Job description

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Imaging Support Specialist is responsible for supporting the Imaging Leader and Imaging Administrator in the operation of the Diagnostic Imaging Department by ensuring Imaging operations are in working order. This individual will assist the radiologist, other physicians and staff acting as a resource person to resolve day-to-day operational issues occurring in the Diagnostic Imaging Dept.

Responsibilities

A day in the life of a Imaging Support Specialist at Hackensack Meridian Health includes:

• Provides training to users to ensure efficient and effective use of imaging equipment and software.
• Daily interaction with the radiologists, providing support in resolving current and recurrent computer problems arising which may impede workflow, onsite and remote.
• Periodically inspects and cleans Diagnostic Reading workstations reporting on unit condition to the Imaging Leader and Imaging Administrator.
• Maintains records of maintenance for each unit. Maintains and archives all operational logs.
• Monitors all daily Imaging operations and QI of studies. Reports any discrepancy to the Imaging Leader and Imaging Administrator.
• Imports outside studies for comparison from referring Clinicians.
• Set up radiologists' conferences, always following the SOP to safeguard patient confidentiality and provide on-site assistance to Radiologists during conferences as needed.
• Reconciles and documents missing exams, reports to respective Team Leaders of these exams.
• Prepares designated workstations for radiologists' and secures equipment.
• Assists in transmission of exams to outside facilities.
• Provide support for image exchange for on-site Clinician offices and Radiology Clerical staff.
• Assist the Imaging Leader and Imaging Administrator with the support of referring physicians for daily imaging operations.
• Provides user support including but not limited to Clinicians, Technologist and Radiologists.
• Disposes of obsolete equipment according to hospital standard operating procedures, this includes tracking and obtaining correct assets tags and filling out proper forms.
• Prepares, manages, and tracks purchase orders for different projects.
• Works in collaboration with the Imaging Leader and Imaging Administrator in all phases of installation and implementation of new systems.
• Implements and tracks help desk calls for enabling network components for equipment connectivity, this includes enabling ports, coordinating line drops, and obtaining IP addresses.
• Maintains department equipment, ensures functionality, troubleshooting problems. Places and tracks service calls for repairing units.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Radiology Department Systems experience and/or two years healthcare/radiology experience.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Contacts

• Regular contact with medical personnel and its visitors.

Starting Minimum Rate

Minimum rate of $64,313.60 Annually

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.