Imaging Support Representative

AdventHealth

Denver (CO)

In loco

USD 26.000 - 39.000

Tempo pieno

14 giorni+

Generatore di candidature

Distinguiti per questa posizione — genera un curriculum e una lettera di presentazione personalizzati in circa un minuto.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

Life Insurance

Disability Insurance

PTO Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Descrizione del lavoro

AdventHealth in Denver, CO is seeking a customer-focused front desk professional to join the imaging and records support team. You will greet patients, register arrivals, collect co-pays, schedule and release imaging records, and coordinate with physicians, radiology staff, and other departments while upholding HIPAA guidelines.

The role requires at least 1 year of customer service and 1 year of medical office and radiology experience. A high school degree is required.

Competenze

1+ year of customer service experience.
1+ year of medical office and radiology experience.
Ability to read, write and speak English fluently.

Mansioni

Greet patients and guests with strong customer service.
Register patients upon arrival and collect co-pays.
Schedule imaging and release records in compliance with HIPAA.

Conoscenze

Customer service

Multitasking

English proficiency

Computer literacy

Communication

Formazione

High School Diploma

Strumenti

Microsoft Office

Descrizione del lavoro

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2525 S DOWNING ST

City:

DENVER

State:

Colorado

Postal Code:

80210

Job Description:

Notifies appropriate departments or persons of patient progress.
Deescalates patient conflicts by adhering to facility policies and mission.
Reviews, facilitates, and validates requests for imaging records for patients and physician offices, releasing records in accordance with HIPAA, federal, and state laws.
Research scripts, previous forms, insurance cards, orders, and changes, and cancels exams as needed using the scheduling program.
Operates office equipment such as printers, fax machines, computers, scanners, film printers, and image importing/exporting equipment and software.
Attends department meetings consistently, promotes positive dialogue, and reads meeting minutes or handouts when unable to attend.
Releases CD images/reports to patients and physician offices, adhering to proper sign-out processes and HIPAA guidelines.
Documents received communication from technologists and relays communications from radiologists to the appropriate area in the system.
Communicates results with physicians, physician offices, and other clinical personnel continuously, including during system downtime.
Other duties as assigned.
Answers phones and greets patients and guests using outstanding customer service skills.
Registers patients upon arrival, completes registrations timely, collects co-payments, and scans paperwork into the system.

Knowledge, Skills, and Abilities:

Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals
Ability to multitask and willingness to do so
Knowledge of commonly used concepts, practices, and procedures in the health care industry
Must be able to read, write, and speak conversational English; fluency in the English language
Basic computer skills and knowledge of Microsoft Office; proficient with computer programs and ability to quickly learn various healthcare systems and software
Experience/knowledge of computer systems & typing skills, with the ability to type and perform order entry accurately
Excellent written and verbal communication skills, including good telephone communication skills
Knowledge of Medical Terminology
Customer service experience and basic customer service skills; ability to handle patient and physician interaction with tact, especially under stress
Hospital or patient care experience [Preferred]
Must possess general clerical skills, as well as good communication and organizational skills
Ability to use own judgment and initiative to resolve immediate or urgent problems and expedite patient care as needed
Processes much confidential information and is the first point of contact for outpatients and their families; primary department interface with Physician office staff
Must be able to deal with upset and angry patients and families in a calm and professional manner that invites cooperation and communication
Displays professional interactions with all levels of internal and external customers as demonstrated by work history and interview process
Strong attention to detail