Imaging Support Associate

Catholic Health Services; West Islip (NY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Tuition assistance

Defined benefit pension plan

Growth and development culture

Job summary

Good Samaritan University Hospital, part of Catholic Health, is seeking an Imaging Support Associate to provide administrative and patient support for the Radiology Department. You will coordinate scheduling, maintain patient records, and ensure a high level of customer service for patients, physicians, and staff.

The role emphasizes front desk operations, patient registration, EPIC EMR use, and collaboration with the imaging team to support efficient exam workflows.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office, including Word and Excel.
• Strong computer skills and ability to learn electronic medical record systems.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Commitment to providing outstanding customer service and maintaining patient confidentiality.

Responsibilities

• Welcome patients and visitors with courteous, professional service.
• Escort patients to imaging areas and assist with exam prep.
• Answer calls promptly and direct to appropriate staff.
• Coordinate scheduling with physicians and departments.
• Schedule imaging appointments across Radiology modalities.
• Perform general clerical duties and data entry.
• Maintain accurate patient records in the EMR.
• Retrieve and distribute imaging reports to physicians and patients.

Skills

MS Office

Customer service

Communication

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

Overview

A member of Catholic Health, Good Samaritan University Hospital, is a non-profit 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level I Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that is focused on evidence based practice, continual learning and exceptional quality of care.

Job Details

Position Summary

The Imaging Support Associate provides administrative, clerical, and patient support services to ensure the efficient operation of the Radiology Department. This role serves as a key point of contact for patients, physicians, and staff by coordinating scheduling, maintaining patient records, supporting imaging workflows, and delivering exceptional customer service.

Responsibilities

• Welcome patients and visitors while providing courteous, professional customer service.
• Escort patients to imaging exam areas as needed and assist with basic exam preparation, including gowning or clothing changes when appropriate.
• Answer incoming telephone calls promptly and professionally, directing calls and messages to the appropriate staff members.
• Communicate with physician offices regarding scheduling, patient information, and other departmental needs.
• Schedule imaging appointments across all Radiology modalities in accordance with departmental protocols.
• Perform general clerical duties, including filing, preparing documentation, appointment confirmation, and data entry.
• Maintain accurate and organized patient records.
• Scan and verify patient documentation within the electronic medical record (EMR).
• Retrieve, print, and fax imaging reports from EPIC for physicians, patients, and authorized legal requests.
• Import imaging studies and create image discs for patients and referring providers.
• Collect applicable fees for legal and medical record requests.
• Complete patient registration, collect copayments, and assist with general front desk operations.
• Assist patients with questions and coordinate support for a positive patient experience.
• Retrieve and distribute supplies throughout the Radiology Department and hospital as needed.
• Distribute patient paperwork to the appropriate clinical and administrative areas.
• Participate in departmental quality improvement and performance improvement initiatives.
• Perform other related duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Strong computer skills and the ability to learn electronic medical record systems.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Commitment to providing outstanding customer service and maintaining patient confidentiality.

Preferred

• Previous experience in a healthcare setting or professional office environment.
• Experience with electronic medical records (EMR), preferably EPIC.
• Prior experience with patient registration, scheduling, or medical office operations.

Salary Range

USD $23.39 - USD $35.09 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach.

In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.

• generous benefits packages
• generous tuition assistance
• a defined benefit pension plan
• a culture that supports professional and educational growth