Imaging Office Support Specialist

Penrose Hospital; Colorado Springs (CO); On-site; USD 32,000 - 60,000; Full time

Job summary

Penrose Hospital is seeking an Imaging Office Support Specialist to be the first point of contact in the Imaging Department. You will manage patient interactions, financial processing, and information flow while supporting the clinical team with confidentiality and organization.

The role emphasizes accurate registration, payments collection, and timely PACS uploads, with patient transport and rooming support as needed. A healthcare environment background and BLS are required.

Qualifications

• Strong customer service, organizational skills, and confidentiality in healthcare settings.
• Ability to handle multiple tasks and maintain accuracy in a fast-paced environment.
• BLS certification from the American Heart Association is required.

Responsibilities

• Register patients timely and accurately, ensure paperwork is completed, and scanned into Meditech/Synapse.
• Collect copays and payments from outpatients during registration.
• Assist with imaging load into PACS under physician/staff direction.
• Transport patients as needed and help prepare for examinations.

Skills

Customer service

Organizational skills

Confidentiality

Education

High School Diploma or GED

Tools

Meditech

Synapse

Job description

Job Summary and Responsibilities

As our Imaging Office Support Specialist, you will serve as a primary point of contact, ensuring a positive experience for everyone interacting with the Imaging Department.

Every day you will handle patient interactions, financial processing, information management, and provide support to the clinical team, exercising good judgment in various situations.

To be successful in this role, you will demonstrate strong customer service, organizational skills, and a commitment to maintaining confidentiality while supporting departmental operations.

• Consistently performs the registration process timely and accurately, assuring that all necessary paperwork is completed and signed by the patient, and scanned into Meditech and/or Synapse as needed.
• Collects all copays/payments due from outpatients during the registration process.
• Actively seeks to promote and helps to maintain the goals for the department and reflects the values/mission statement of the organization.
• Demonstrates ability to make independent decisions, utilize good human relations skills, and maintain confidentiality.
• Accurately load external imaging exams into the PACS system under the direction of physicians or staff.
• Transports patients as needed (via wheelchair if necessary); as well as assisting patients into the changing room to get prepared for their exam.

Job Requirements

Required

• High School Diploma or GED
• Experience in a healthcare environment or clinical education in a healthcare environment. Medical terminology, exceptional organizational skill and ability to handle multiple tasks simultaneously.
• BLS from the American Heart Association

Where You'll Work

Penrose - St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprising Penrose Hospital, St. Francis Hospital and St. Francis Hospital - Interquest. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 300-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. It's an incredible time to join us as we are a proud Magnet Hospital with designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas like Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted.