Imaging Field Engineer III- Field Service Technician

Loffler Companies; Minnesota; On-site; USD 40,000 - 60,000; Full time

Job summary

Loffler Companies seeks a Field Engineer (FE3) to learn and demonstrate proficiency in servicing a variety of equipment, emphasizing customer satisfaction and independent troubleshooting. Ideal candidates will have an associate degree in electronics or vocational training, and the ability to prioritize customer needs and resolve issues effectively.

Benefits

Health and dental insurance

Retirement plans

Paid time off

Tuition reimbursement

Qualifications

• Associate degree in electronics or equivalent experience.
• Ability to troubleshoot machines using available documentation.
• Experience in electrical and mechanical skills.

Responsibilities

• Service equipment and demonstrate advanced troubleshooting skills.
• Attend training and learn servicing procedures.
• Maintain a valid driver's license and a safe vehicle for service.

Skills

Customer satisfaction skills

Troubleshooting

Communication

Electrical skills

Mechanical skills

Problem solving

Education

Associate degree in electronics

Vocational electronics/electro-mechanical training

Previous office equipment repair experience

Job description

Position Summary:

The purpose of the FE3 position is to learn and demonstrate proficiency in servicing equipment with advanced troubleshooting skills while applying good customer satisfaction skills and demonstrating satisfactory work habits. The FE3 will work on an increasing variety of machines.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Attend and pass manufacturers basic training classes.
• Exercise and build proficiency in servicing equipment.
• Learn complete assembly and disassembly procedures in the field or shop.
• Develop ability to work independently.
• Learn to logically troubleshoot machine problems utilizing all available resources.
• Demonstrate proficiency in equipment cleanings and PMs.
• To maintain, track and protect from damage all car stock and inventory that is issued.
• Participate with other Technicians in field training.
• Demonstrate acceptable verbal and written communication skills with customers and other employees.
• Maintain a valid driver's license.
• Conforms to company guidelines on dress code and personal hygiene.
• Maintain a safe vehicle with secure storage for parts.
• Maintain auto insurance levels commensurate with company standards.
• Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.).
• Learn and use communication systems with dispatch.
• Read, be familiar with and maintain Field Engineering bulletins and servicing information.
• Participate actively in the sales lead program.
• Assist the sales force in accomplishing their goals through prompt and effective machine service and communication.
• Learn and follow current procedures for return of parts and assemblies.
• To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements:

• In-office and travel to client sites as required.

Independent Judgment/Decision-Making:

• Exercising good judgment on when to replace parts in a cost-effective manner.
• Know when to escalate equipment repair challenges to the Specialist or other Senior Service Technicians.
• Be able to work independently with little supervision.
• Effectively prioritize the customer needs and concerns.
• Prioritize importance of emergency calls, returns, incompletes and parts calls.
• Allow sufficient travel time for arriving to work on time.

Communications/Interpersonal Skills:

• Shows effective communication and team building skills.
• Beginning to develop coaching and mentoring skills.
• Provides non-routine, somewhat complex information.
• Develops effective working relationships requiring knowledge of policies and procedures.

Technical Skills:

• Can identify, understand and troubleshoot any known error codes using all available documentation.
• Shows competency in electrical and mechanical skills.
• Can demonstrate competency in the operation of connected devices.
• Can resolve version software problems.

Problem Solving/Critical Thinking:

• Identifies key barriers and problems, troubleshoots and resolves complex problems by applying problem solving skills.

Education/Experience:

One of the following is considered acceptable:

• Associate degree in electronics.
• Armed forces training in electronics.
• Vocational electronics/electro-mechanical training program.
• Previous office equipment repair experience.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is regularly required to stand/sit for extended periods of time.
• Constant bending and lifting is required.
• Must be able to lift 75lbs.
• Frequently required to use hands to handle objects, tools or controls.
• The noise level in the work environment is usually moderate.

For information on the physical demands of this job, see Human Resources.

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don't Fear Failure.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.