Imaging Center Operations Lead

Brightlightimaging; Villa Park (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO & Holidays

Medical insurance options

401(k) with company match

Uniform allowance

Job summary

Bright Light Medical Imaging in Villa Park, IL is seeking a Site Operations Supervisor to oversee daily operations of a diagnostic imaging site, ensuring smooth patient flow, high-quality service, and HIPAA-compliant workflows.

This role leads front-desk, scheduling, and support staff, coordinates with technologists and radiologists, and drives improvements in scheduling, staffing, and performance metrics, with opportunities for growth within a supportive, team-focused environment.

Qualifications

• High school diploma or GED required; degree in business/health administration preferred.
• 2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment.
• Prior supervisory or lead experience preferred.
• Expertise in medical office workflows, scheduling, and patient registration.
• Familiarity with insurance verification and basic billing processes.
• Strong understanding of HIPAA and patient confidentiality requirements.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with EMR/RIS, scheduling systems, and basic office software preferred.
• Ability to multitask in a fast-paced, patient-focused environment.

Responsibilities

• Oversee daily operations of the imaging site with 10–25 employees.
• Lead front-desk, scheduling, and support staff for an excellent patient experience.
• Coordinate patient flow to minimize wait times and optimize imaging schedules.
• Monitor appointment scheduling, registration accuracy, and insurance verification processes.
• Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
• Address patient concerns professionally and promptly.
• Ensure HIPAA compliance and policy adherence.
• Maintain and operate office equipment and supplies.
• Provide staff onboarding, training, and performance coaching.
• Support technologists and clinical leadership with operational needs.
• Monitor attendance, timekeeping, and productivity metrics.
• Assist senior management with performance reviews and disciplinary actions.
• Communicate updates and metrics to senior management.
• Identify process improvements and workflow efficiency opportunities.
• Assist with calls, emails, and administrative tasks as needed.
• Perform other duties as assigned.

Skills

Staff supervision

Healthcare operations

EMR/RIS proficiency

HIPAA compliance

Scheduling & registration

Communication

Education

High school diploma or GED

Bachelor’s preferred in business/health administration

Tools

EMR/RIS systems

Job description

Bright Light Medical Imaging in Villa Park, IL is seeking a Site Operations Supervisor to oversee daily operations of a diagnostic imaging site, ensuring smooth patient flow, high-quality service, and HIPAA-compliant workflows.

This role leads front-desk, scheduling, and support staff, coordinates with technologists and radiologists, and drives improvements in scheduling, staffing, and performance metrics, with opportunities for growth within a supportive, team-focused environment.