Imaging and Testing Appointment Scheduler

ORA Orthopedics; Pleasant Valley Township (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

ORA Orthopedics in Bettendorf, IA is seeking an Imaging & Testing Appointment Scheduler for a full-time role. This position supports imaging and testing scheduling across ORA centers, handling calls and patient data with a focus on accuracy and patient service.

You will verify demographics and insurance, update EMR records, scan documents, and assist with MRI registration coverage. Strong communication and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in appointment scheduling in a medical office preferred.
• Familiarity with EMR systems and medical terminology.
• Excellent interpersonal, oral and written communication.
• Ability to work well in a team and collaborate with staff.

Responsibilities

• Answer calls and schedule, cancel, or reschedule imaging appointments.
• Verify and update patient demographics and insurance information.
• Ensure necessary documentation is scanned and saved before scheduling.
• Review daily imaging schedules to support patient care.
• Manage referrals and fax reports/orders as needed.
• Provide MRI Patient Registration coverage as required.

Skills

Interpersonal communication

Oral communication

Written communication

Team collaboration

Education

High school diploma or equivalent

Tools

EMR systems

Medical terminology

Job description

Title: Imaging and Testing Appointment Scheduler

Employment Type: Full Time

Work Hours: Monday through Friday, 11:00am-8:00pm

City: Bettendorf

State: Iowa

We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be your best every day.

Position Responsibilities:

We are seeking a friendly, organized, and detail-oriented Imaging & Testing Appointment Scheduler to provide excellent patient service in person and over the phone. In this role, you will answer incoming calls related to imaging and testing appointments efficiently and professionally, and assist patients with scheduling, canceling, or rescheduling imaging appointments at ORA Imaging offices and other facilities as needed. Responsibilities include verifying and updating patient demographic and insurance information, ensuring all necessary documentation, such as insurance cards, are properly scanned and saved before scheduling, reviewing daily imaging schedules to support optimal patient care, managing referrals, and faxing reports and orders when necessary. Additionally, the scheduler may provide MRI Patient Registration coverage, including check-in and check-out tasks. ORA holds all our staff members accountable for providing high-level care, maintaining patient confidentiality, and complying with all HIPAA rules and regulations. As an Imaging & Testing Appointment Scheduler, you will play a vital role in providing excellent patient service and ensuring a smooth and efficient scheduling experience for our patients.

Requirements:

This position requires a high school diploma or equivalent. Previous appointment scheduling experience in a medical office is preferred. A successful candidate will possess a strong understanding of customer service principles and will have familiarity with electronic medical record (EMR) systems and medical terminology. Excellent interpersonal, oral, and written communication skills and the ability to work well within a team and collaborate with medical professionals are requirements of this role. Flexibility to work at all ORA Imaging Center clinic locations as scheduled is also required.

Benefits:

More information about the benefits offered as part of our employment package with ORA Orthopedics is available here: https://flimp.live/ORAOrthopedicsBenefitSummary. Please note that some benefits are dependent upon the position and employment status held. The pay range displayed for this position represents the pay range for all positions that are classified in this job grade. Individual pay will depend on a wide range of factors such as candidate skills, experience, qualifications, education, location, licensure, certification requirements, and alignment with company benchmarks. It is not typical for an individual to be hired at or near the top of the range for their position; compensation decisions are dependent on the facts and circumstances of each case.

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, physical therapy, outpatient surgery, and more. For more information on our practice, visit our website at www.qcora.com.