Image Service Representative I

Partner's Healthcare; Newton (MA); On-site; USD 50,744,000 - 72,437,000; Full time

Job summary

Mass General Brigham is seeking a Imaging Informatics Support role to respond to internal and external requests for exam results and prepare images for doctor or patient requests. The role includes prioritizing image interpretations, providing first-line imaging informatics troubleshooting support, and ensuring smooth operation within the patient care workflow.

The position is onsite at Newton-Wellesley Hospital with a 40-hour work week and a focus on timely image processing and coordination

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree in Medical Imaging preferred or related field.
• Experience in clinical/hospital environments is beneficial.

Responsibilities

• Organizes daily workflow of images.
• Assists hospital staff as a resource for timely use of imaging services in electronic and manual modalities.
• Downloads images from other institutions into the EHR system.
• Routinely checks the EHR system to ensure studies flow to the review stations for clinical continuity.
• Initiates and tracks missing images to the point of acquisition.
• Documents transmission of images to the EHR and notifies relevant personnel.
• Assists with administrative and clerical duties as needed.

Skills

Organizational skills

Analysis skills

Project management

Customer service

Communication

EHR systems

Imaging software

Education

High School Diploma

Associate's Degree

Medical Imaging

Tools

EHR systems

Imaging software

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for responding to internal and external requests for exam results and preparing images for doctor or patient requests. Also, responsible for oversight in regard to prioritization of image interpretations, first line support for imaging informatics troubleshooting, and also resolving specific issues relevant to patient care internally and externally. Does this position require Patient Care?No

Essential Functions

• Organizes daily workflow of images.
• Assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities.
• Downloads images from other institutions into the EHR system.
• Routinely checks Electronic Health Record system to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service.
• Initiates and follows through with tracking missing images to point of acquisition.
• Documents transmission of images to Electronic Health Record system and follows through with notification of person.
• Assist with administrative and clerical duties as needed.

Education

High School Diploma or Equivalent required or Associate's Degree Medical Imaging preferred or Associate's Degree Related Field of Study preferred

Licenses and Credentials

Experience Clinical/Hospital/Managed Care Office Experience 2-3 years required and Medical/Diagnostic Imaging Experience 1-2 years preferred

Knowledge, Skills and Abilities

• Knowledgeable in medical office/hospital/managed care business practices and processes.
• Knowledgeable of imaging sciences, software and other processes and modalities.
• Strong organizational and analysis skills.
• Strong project management skills.
• Good computer skills and familiarity with general processing software and Electronic Health Record systems.
• Excellent customer service and communication skills.

Additional Job Details (if applicable)

Remote Type OnsiteWork Location 2014 Washington StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.