Image Service Representative I

Newton-Wellesley Hospital; Newton (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham's Newton-Wellesley Hospital site is seeking an Imaging Informatics Support professional to manage image flow, respond to requests for exam results, and provide first-line EHR troubleshooting to clinicians.

You will organize daily image workflows, download studies into the EHR, track missing images, and document transmissions, while assisting staff with imaging software, processes, and patient care coordination.

Qualifications

• 2-3 years clinical/hospital/managed care office experience.
• 1-2 years medical/diagnostic imaging experience preferred.
• Knowledgeable of imaging sciences, software and workflow processes.
• Strong communication and customer service skills.

Responsibilities

• Organizes daily workflow of images.
• Assists staff with imaging services and EHR usage.
• Downloads images from external sources into the EHR.
• Monitors study flow and routes in the review stations.
• Tracks missing images to point of acquisition.
• Documents image transmissions and notifies relevant personnel.
• Performs related administrative duties as needed.

Skills

Organizational skills

Analytical skills

Project management

Computer literacy

Customer service

Education

High school diploma or equivalent

Associate's degree in Medical Imaging

Associate's degree or related field

Tools

EHR systems

Imaging software

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for responding to internal and external requests for exam results and preparing images for doctor or patient requests. Also, responsible for oversight in regard to prioritization of image interpretations, first line support for imaging informatics troubleshooting, and also resolving specific issues relevant to patient care internally and externally.

Does this position require Patient Care?
No

Essential Functions

• Organizes daily workflow of images.
• Assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities.
• Downloads images from other institutions into the EHR system.
• Routinely checks Electronic Health Record system to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service.
• Initiates and follows through with tracking missing images to point of acquisition.
• Documents transmission of images to Electronic Health Record system and follows through with notification of person.
• Assist with administrative and clerical duties as needed.

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Medical Imaging preferred or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience

Experience

Clinical/Hospital/Managed Care Office Experience 2-3 years required and Medical/Diagnostic Imaging Experience 1-2 years preferred

Knowledge, Skills and Abilities

• Knowledgeable in medical office/hospital/managed care business practices and processes.
• Knowledgeable of imaging sciences, software and other processes and modalities.
• Strong organizational and analysis skills.
• Strong project management skills.
• Good computer skills and familiarity with general processing software and Electronic Health Record systems.
• Excellent customer service and communication skills.

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.