IMAC Technician

JobDiva, Inc.; Waukesha (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Fives DyAG Corp. is seeking an IMAC Technician to join our on-site team in Waukesha, WI, providing end-user support and hands-on imaging, setup and deployment.

You will work with SNOW asset tracking, respond to routine technical questions, and escalate issues when needed while maintaining a professional presence with customers.

Qualifications

• 3+ years of experience supporting PC hardware and software.
• Experience imaging / deploying / troubleshooting PCs.
• ServiceNow or similar ticketing system experience.
• Customer-facing experience.
• Able to train quickly on procedures and have strong IT knowledge base.
• Windows 10/11 experience.
• Able to multi-task in a fast-paced environment with strong personalities and detail orientation.

Responsibilities

• Performs IMAC project work – imaging / setting up / deployment / SNOW for asset tracking – some basic troubleshooting during deployment.
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.
• Escalates problems and issues to a higher level of support if unable to resolve.

Skills

PC hardware

Software support

Desktop imaging

ServiceNow

Customer facing

Windows 10/11

Multi-tasking

Job description

Our client is currently seeking a qualified IMAC Technician to join their team onsite in Waukesha, WI and provide end-user support.

Duties and Responsibilities

• Performs IMAC project work – imaging / setting up / deployment / SNOW for asset tracking – some basic troubleshooting during deployment
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with customers, responding to routine technical questions or requests for information
• Escalates problems and issues to a higher level of support if unable to resolve

Skills and Qualifications

• Minimum 3+years of experience supporting PC Hardware and software
• Understanding of desktop support for imaging / deploying / troubleshooting PC's
• ServiceNow or similar ticketing system experience
• Customer facing experience
• Able to train quickly on procedures and should have good IT knowledge base
• Windows 10/11 experience
• Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented

Wage Range

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Work Authorization

Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

Arizona Applicants

To the extent required by applicable law, the company maintains a smoke‑free workplace.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.