IMAC Specialist | Network Solutions

CBIZ; Maryland Heights (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

CBIZ Network Solutions is seeking an IMAC Specialist to coordinate and support Installation, Move, Add and Change activities for Edward Jones client locations from the Maryland Heights, MO office. The role emphasizes timely delivery, accurate ticketing, and effective communication across vendors and CBIZ teams.

Ideal candidates have 1–2 years in technical support or project coordination, strong troubleshooting skills, and proficiency with Microsoft Office and standard operating systems.

Qualifications

• 1–2 years of experience in a technical support or project coordination role.
• Proficient in Microsoft Office Suite and internet-based applications.
• Basic understanding of branch hardware, software, and operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service skills with professional communication.

Responsibilities

• Manage the timeline for installation or changes to technology in client locations.
• Follow established procedures to deliver high-quality service and support.
• Answer queries via the ACD line with accurate information.
• Oversee circuit upgrades and manage fallout processes.
• Coordinate installation/removal/relocation of phones, data circuits, and equipment within branches.
• Communicate with vendors and internal teams about office equipment and services.
• Place and manage orders for technology services with local vendors.
• Update tickets and status of orders promptly.
• Monitor daily deliverables to ensure branch satisfaction and timely completion.

Skills

Troubleshooting

Project coordination

Documentation & tickets

Vendor management

Communication

Education

Associate's degree in information technology

Equivalent work experience

Tools

Microsoft Office Suite

Job description

CBIZ Network Solutions delivers onsite technical support to Edward Jones home and branch offices across the U.S. and Canada. As a trusted Edward Jones partner, we prioritize exceptional customer service while troubleshooting and repairing computers, printers, telephones, and other technical components. Additionally, our team supports Edward Jones with project coordination, process management, and software solutions whenever needed.

About the role

CBIZ is currently seeking an IMAC Specialist to join our team in the Maryland Heights, MO office. This position is responsible for coordinating and supporting Installation, Move, Add and Change (IMAC) activities for client locations.

Essential Functions and Primary Duties

• Manage the timeline for installation or changes to technology in client locations.
• Follow established procedures to deliver high-quality service and support.
• Accept incoming calls from the Automatic Call Distribution Line and provide accurate answers to queries.
• Oversee the installation of circuit upgrades and manage fallout processes.
• Track and coordinate the installation, removal, and relocation of phone lines and electronic equipment (e.g., terminals, monitors, fax machines, printers) within existing branch offices.
• Communicate verbally and in writing to vendors and throughout all levels of the organization regarding office equipment, voice and data services.
• Place and manage orders for additional technology services and features with local vendors.
• Effectively update tickets and communicate the status of dates of all assigned orders in a timely manner.
• Monitor and review daily deliverables to ensure branch satisfaction and timely completion.
• Coordinate the installation of phone lines, data circuits, equipment, and furniture.
• Manage data circuit installations and disconnects for branch offices.
• Maintain effective relationships with vendors, internal CBIZ teams, and Edward Jones departments to ensure successful project execution.
• Place orders, track and manage disconnects for IGBN circuits.

Preferred Qualifications

• 1-2 years of experience in a technical support or project coordination role.
• Proficient in Microsoft Office Suite and internet-based applications.
• Basic understanding of branch hardware, software, and operating systems.
• Strong troubleshooting and problem-solving skills.
• Solid math aptitude and analytical thinking.
• Ability to manage multiple priorities and meet deadlines.
• Excellent customer service skills with the ability to handle issues professionally and patiently.
• Strong written and verbal communication skills.
• High attention to detail and task orientation.

Minimum Qualifications

Associate's degree in information technology or related field, or equivalent work experience #LI-DNI

ABOUT US

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.