Field Service Technician | Network Solutions

CBIZ; Cleveland (OH); Hybrid; USD 30,000 - 47,000; Full time

Job summary

CBIZ is seeking a Field Service Technician to support Edward Jones branch offices, vendor sites, and home FA locations within the Cleveland, OH territory. The role covers installing, upgrading, and maintaining branch connectivity and site infrastructure, including network hardware, computers, printers, and cabling.

A company vehicle is provided for on-site service calls. The position is hybrid in title but primarily field-based, with travel up to 3 hours one way and a training week after start

Qualifications

• Associate's degree or two years of related experience, or an equivalent combination.
• Strong problem-solving and communication skills are required to support diverse client environments.

Responsibilities

• Complete maintenance, IMAC, and project work within SLA timelines.
• Provide backup coverage for neighboring service areas when needed.
• Manage ticket queue and ensure timely updates and resolutions.
• Schedule ETA commitments and ensure safe, timely on-site arrivals.
• Maintain asset management and inventory accuracy for field operations.
• Troubleshoot and upgrade voice, data, and AV hardware and network gear.
• Operate company vehicle for on-site service calls within territory.
• Deliver excellent customer service and document technical actions.

Skills

Communication skills

Time management

Problem solving

Teamwork

Independent work

Education

Associate degree or 2 years experience

Job description

#LI-DNI

About the Role

Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory. Field Service Technicians are responsible for installing, upgrading, and maintaining both primary and backup branch connectivity, as well as site infrastructure, including network hardware, computers, telephones, printers, and cabling. They manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines. Field Service Technicians must remain adept with evolving technologies and provide client training on newly implemented systems.

This position supports the Cleveland, OH territory and requires regular travel up to 3 hours in one direction to Edward Jones branch locations within the assigned region. You will drive a company-provided vehicle to complete on-site service calls throughout your territory. Although the role is tied to the firm's headquarters in Maryland Heights, MO, you will not be required to travel there, except for one week of technical training shortly after your start date. This position is listed as Hybrid, but day-to-day work is primarily in the field within your designated territory (Cleveland, OH).

Essential Functions and Primary Duties

• Work independently to efficiently and effectively complete. maintenance, project, and IMAC calls within deadlines
• Provide backup coverage for neighboring service areas when needed
• Monitor and manage the ticket queue, assuming ownership of tickets in assigned area and following up to resolution in accordance with SLAs
• Schedule ETA (Estimated Time of Arrival) commitments in alignment with client preferences, ensuring safe and timely arrival
• Perform ticket updates, including entering relevant dates, times, resolution codes, hardware usage, and other pertinent details
• Maintain compliance with Asset Management duties, including timely asset transactions, proper equipment packaging, and up-to-date shipping logs
• Provide timely technical support to clients with minimal disruption to their daily operations
• Maintain a current inventory of required parts and tools, ensuring they are readily available for client visits
• Stay familiar with documentation, and tools necessary for on-site and remote repairs
• Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications
• Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling
• Operate a company vehicle for transportation to and from work assignments
• Deliver excellent customer service, fostering trust and confidence in your technical expertise
• Participate in additional projects and related work as needed
• Carry and respond to a company-issued cellphone for on-call support as required

Preferred Qualifications

• Capable of reading and reviewing information on computer monitors for prolonged durations
• Maintain reliable high-speed internet access for work-related tasks
• Ensure a clean and safe environment for equipment repairs as needed
• Reside within the assigned territory to meet operational requirements
• Physically able to engage in extended periods of walking, sitting, and standing as required
• Perform physical activities such as bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead
• Ability to hold and grip objects securely for extended periods
• Strong problem-solving abilities with keen attention to detail
• Effective communication skills for both technical and non-technical audiences
• Excellent time management and organizational skills to manage multiple tasks efficiently
• Ability to work independently and collaboratively as part of a team
• Physical ability to lift and transport equipment and perform tasks in various environments, including confined spaces

Minimum Qualifications

• Associate's degree from an accredited college, technical school, or university or two (2) years of related experience or an equivalent combination of education and experience totaling two (2) years.

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.