IMAC Specialist | Network Solutions

CBIZ Employee Services Organization; Maryland Heights (MO); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical and dental insurance

Retirement savings

Education assistance

Job summary

A professional services advisory firm is seeking an IMAC Specialist for their Maryland Heights, MO office. This hybrid role involves coordinating Installation, Move, Add, and Change (IMAC) activities, managing timelines, and ensuring high-quality service. Preferred qualifications include 1–2 years in technical support and project coordination, proficiency in Microsoft Office Suite, and strong troubleshooting skills. The company offers a supportive work environment with opportunities for professional growth.

Qualifications

• 1–2 years of experience in a technical support or project coordination role.
• Basic understanding of branch hardware, software, and operating systems.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Coordinate and support IMAC activities for client locations.
• Manage timelines for installation or changes to technology.
• Communicate with vendors and internal teams regarding office equipment.
• Oversee circuit upgrades and fallout processes.
• Coordinate installation of phones, data circuits, equipment.
• Maintain vendor relationships and update tickets.
• Place and manage orders for technology services.
• Monitor daily deliverables and branch satisfaction.

Skills

Technical support

Project coordination

Troubleshooting

Customer service

Communication

Time management

Customer service

Communication

Education

Associate's degree in information technology or related field

Tools

Microsoft Office Suite

Job description

Maryland Heights, MO, United States (Hybrid)

Job Info

• Job Identification 5260
• Posting Date 03/24/2026, 09:42 PM
• Locations 201 Progress Pkwy, Maryland Heights, MO, 63043, US (Hybrid)

CBIZ Network Solutions delivers onsite technical support to Edward Jones home and branch offices across the U.S. and Canada. As a trusted Edward Jones partner, we prioritize exceptional customer service while troubleshooting and repairing computers, printers, telephones, and other technical components. Additionally, our team supports Edward Jones with project coordination, process management, and software solutions whenever needed.

About the role

CBIZ is currently seeking an IMAC Specialist to join our team in the Maryland Heights, MO office. This position is responsible for coordinating and supporting Installation, Move, Add and Change (IMAC) activities for client locations.

Essential Functions and Primary Duties

• Manage the timeline for installation or changes to technology in client locations.
• Follow established procedures to deliver high-quality service and support.
• Accept incoming calls from the Automatic Call Distribution Line and provide accurate answers to queries.
• Oversee the installation of circuit upgrades and manage fallout processes.
• Track and coordinate the installation, removal, and relocation of phone lines and electronic equipment (e.g., terminals, monitors, fax machines, printers) within existing branch offices.
• Communicate verbally and in writing to vendors and throughout all levels of the organization regarding office equipment, voice and data services.
• Place and manage orders for additional technology services and features with local vendors.
• Effectively update tickets and communicate the status of dates of all assigned orders in a timely manner.
• Monitor and review daily deliverables to ensure branch satisfaction and timely completion.
• Coordinate the installation of phone lines, data circuits, equipment, and furniture.
• Manage data circuit installations and disconnects for branch offices.
• Maintain effective relationships with vendors, internal CBIZ teams, and Edward Jones departments to ensure successful project execution.
• Place orders, track and manage disconnects for IGBN circuits.

Preferred Qualifications

• 1–2 years of experience in a technical support or project coordination role.
• Proficient in Microsoft Office Suite and internet-based applications.
• Basic understanding of branch hardware, software, and operating systems.
• Strong troubleshooting and problem-solving skills.
• Solid math aptitude and analytical thinking.
• Ability to manage multiple priorities and meet deadlines.
• Excellent customer service skills with the ability to handle issues professionally and patiently.
• Strong written and verbal communication skills.
• High attention to detail and task orientation.

Minimum Qualifications

• Associate's degree in information technology or related field, or equivalent work experience

#LI-DNI

About Us

CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Notice to Candidates Requiring Sponsorship

At this time, CBIZ is not engaging with applicants who require sponsorship.

Compensation & Benefits

The specific compensation for this role will be determined based on the education, experience, geographical location, and skill set of the individual selected for this position. Beyond income, you have access to: comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more.

Notice to Third-Party Agencies

CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.

Reasonable Accommodation

If you are a qualified individual with a disability, you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to [e-mail].

Equal Opportunity Employer

CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit Know Your Rights.