ILB Automation & Scheduling Specialist

Immigrant and Refugee Community Organization; Portland (OR); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Immigrant and Refugee Community Organization (IRCO) in Portland, OR, seeks an ILB Scheduler & Automation Specialist to coordinate appointments, manage databases, and contribute to automation projects. The role blends scheduling with process improvement in a nonprofit context.

The position requires a Bachelor's degree and experience with data, automation tools, and APIs, with opportunities to support billing, reporting, and cross‑trained ILB functions. Hybrid work is available.

Qualifications

• Bachelor’s degree in business, information systems, computer science, or related field; or equivalent combination of training and relevant experience.
• Experience with data, reporting, or process improvement in an office, nonprofit, or similar environment.
• Experience creating automated workflows (e.g., Excel macros, Power Automate, scripts) to support data entry, invoicing, or reporting.
• Strong attention to detail and ability to check work for accuracy and consistency.
• Ability to analyze processes, document steps, and translate staff needs into practical automation solutions.

Responsibilities

• Develop and maintain positive relationships with clients through regular contact via telephone, email correspondence, and in-person service calls.
• Consistently deliver a high level of customer service for ongoing on-site and remote interpretation requests.
• Assess the database system and find strategies to meet all customer requirements; revisit the workflow as needed; update billing costs; and consult with other team members to improve efficiency and accuracy.
• Fill requested appointments by ensuring consistency and matching skills with the requester’s/client’s requirements.
• Manage last-minute requests and multiple timelines; confirm details and specifications with customers and interpreters; and manage changes in customer requests and deadlines.
• Maintain organized records of work performed.
• Work closely with management to design new processes and streamline workflows to ensure optimal performance.
• Perform quality and internal control procedures to ensure all records are accurate, including amounts paid to interpreters and amounts charged to clients.

Skills

English

Bilingual

Education

Bachelor’s degree in business, information systems, computer science, or related field

Tools

Excel

Power Automate

VBA

APIs

SQL

Access

Job description

Immigrant and Refugee Community Organization (IRCO) in Portland, OR, seeks an ILB Scheduler & Automation Specialist to coordinate appointments, manage databases, and contribute to automation projects. The role blends scheduling with process improvement in a nonprofit context.

The position requires a Bachelor's degree and experience with data, automation tools, and APIs, with opportunities to support billing, reporting, and cross‑trained ILB functions. Hybrid work is available.