IIH Marketing & Community Engagement Lead

HCBS OF NORTH CAROLINA LLC; Reidsville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Youth Haven Services in North Carolina is seeking a Marketing & Engagement Coordinator to grow our Intensive In-Home (IIH) program. You’ll develop strategies, build partnerships with referral sources, clinicians, and families, and represent the organization at community events.

This role requires a bachelor’s degree and at least two years in marketing or IIH, with strong communication, organization, and travel readiness.

Qualifications

• Bachelor’s degree required.
• Two years of marketing and/or IIH experience preferred.
• Strong written and verbal communication skills.
• Excellent relationship-building, organizational, and time-management abilities.
• Familiarity with community resources, Microsoft Office, and electronic health records.
• Willingness to travel between YHS offices and service areas.

Responsibilities

• Develop and implement marketing strategies to increase IIH referrals and program growth.
• Build and maintain relationships with referral sources, healthcare professionals, community organizations, and families.
• Conduct timely follow-ups with referral sources and prospective clients to support intake and admission process.
• Conduct assigned client intakes and complete admission paperwork.
• Represent Youth Haven Services at community events, job fairs, provider fairs, and networking opportunities.
• Organize stakeholder meetings, breakfasts, and luncheons to strengthen partnerships.
• Track referrals, admissions, and outreach activities, aiming for a 70% referral-to-admission conversion.
• Evaluate outreach effectiveness, monitor industry trends, and collaborate with IIH leadership to support growth.
• Maintain accurate documentation and work within the marketing budget.

Skills

Communication

Relationship-building

Organization

Time management

Creativity

Initiative

Judgment

Travel

Education

Bachelor's degree

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Youth Haven Services in North Carolina is seeking a Marketing & Engagement Coordinator to grow our Intensive In-Home (IIH) program. You’ll develop strategies, build partnerships with referral sources, clinicians, and families, and represent the organization at community events.

This role requires a bachelor’s degree and at least two years in marketing or IIH, with strong communication, organization, and travel readiness.