HCBS Community Liaison

HCBS OF NORTH CAROLINA LLC; Reidsville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Youth Haven Services in North Carolina is seeking a Marketing & Engagement Coordinator to grow our Intensive In-Home (IIH) program. You’ll develop strategies, build partnerships with referral sources, clinicians, and families, and represent the organization at community events.

This role requires a bachelor’s degree and at least two years in marketing or IIH, with strong communication, organization, and travel readiness.

Qualifications

• Bachelor’s degree required.
• Two years of marketing and/or IIH experience preferred.
• Strong written and verbal communication skills.
• Excellent relationship-building, organizational, and time-management abilities.
• Familiarity with community resources, Microsoft Office, and electronic health records.
• Willingness to travel between YHS offices and service areas.

Responsibilities

• Develop and implement marketing strategies to increase IIH referrals and program growth.
• Build and maintain relationships with referral sources, healthcare professionals, community organizations, and families.
• Conduct timely follow-ups with referral sources and prospective clients to support intake and admission process.
• Conduct assigned client intakes and complete admission paperwork.
• Represent Youth Haven Services at community events, job fairs, provider fairs, and networking opportunities.
• Organize stakeholder meetings, breakfasts, and luncheons to strengthen partnerships.
• Track referrals, admissions, and outreach activities, aiming for a 70% referral-to-admission conversion.
• Evaluate outreach effectiveness, monitor industry trends, and collaborate with IIH leadership to support growth.
• Maintain accurate documentation and work within the marketing budget.

Skills

Communication

Relationship-building

Organization

Time management

Creativity

Initiative

Judgment

Travel

Education

Bachelor's degree

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Marketing & Engagement Coordinator – Intensive In-Home (IIH)Youth Haven Services | IIH AdministrationHelp Families Connect With the Care They NeedYouth Haven Services is seeking a charismatic, creative, and relationship-driven Marketing & Engagement Coordinator to grow our Intensive In-Home (IIH) program. This role is ideal for a strong communicator who enjoys community outreach, building partnerships, and developing strategies that connect children and families with essential mental health services.As a key member of our team, you’ll strengthen community relationships, increase referrals, and help expand awareness of Youth Haven Services and the support we provide.What You’ll DoDevelop and implement marketing strategies to increase IIH referrals and program growth.Build and maintain relationships with referral sources, healthcare professionals, community organizations, and families.Conduct timely follow-ups with referral sources and prospective clients to support the intake and admission process.Conduct assigned client intakes and complete admission paperwork.Represent Youth Haven Services at community events, job fairs, provider fairs, and networking opportunities.Organize stakeholder meetings, breakfasts, and luncheons to strengthen partnerships.Track referrals, admissions, and outreach activities, working toward a 70% referral-to-admission conversion goal.Evaluate outreach effectiveness, monitor industry trends, and collaborate with IIH leadership to support program growth.Maintain accurate documentation and work within the established marketing budget.What We’re Looking ForEducation: Bachelor’s degree required.Experience: Two years of marketing and/or Intensive In-Home (IIH) experience preferred.Strong written and verbal communication skills.Excellent relationship-building, organizational, and time-management abilities.Creativity, initiative, sound judgment, and the ability to manage multiple priorities.Familiarity with community resources, Microsoft Office, and electronic health records.Willingness to travel between YHS offices and service areas.Why Join Youth Haven Services?At Youth Haven Services, your work can help more children, adolescents, and families connect with the mental health support they need. Join a team committed to expanding access to care, strengthening community partnerships, and making a meaningful difference.Ready to help us grow our reach and impact? We encourage you to apply!Equal Employment OpportunityYouth Haven Services is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, ancestry, age, sex, marital status, sexual orientation, disability, or any other protected status under applicable federal, state, or local laws.Americans with Disabilities ActApplicants and employees who are or become disabled must be able to perform the essential functions of the position with or without reasonable accommodation. Reasonable accommodations will be considered on a case-by-case basis in accordance with applicable law.#IND123