IHOP Shift Lead

LV Petroleum LLC; Jane Lew (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wage

Opportunities for growth and promotion

Employee discounts on food

Job summary

IHOP in Jane Lew, WV is seeking a dedicated Shift Lead to drive daily operations, supervise a team, and ensure top‑notch service.

You will oversee food safety, quality, scheduling, and sales initiatives, with hands‑on leadership and strong communication to keep guests happy.

Qualifications

• High school diploma or equivalent; further education in hospitality or business management is an advantage.
• 1-3 years of experience in fast-food with supervisory or management experience preferred.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Ability to handle and resolve customer complaints efficiently.
• Familiarity with food safety regulations and point-of-sale systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Team Leadership: Supervise, train, and motivate team members to achieve outstanding performance.
• Customer Service: Ensure high levels of customer satisfaction through excellent service and quality food.
• Operational Management: Oversee food preparation and presentation, uphold safety and sanitation standards, and manage inventory levels.
• Financial Oversight: Handle cash management, including cash register operations and financial reporting.
• Scheduling: Create employee schedules to meet business needs and maintain staffing levels.
• Sales Growth: Assist in maximizing sales by implementing promotional initiatives and upselling techniques.
• Reporting: Communicate with upper management regarding inventory, staffing, and customer feedback.

Skills

Team leadership

Customer service

Communication

Food safety

POS systems

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Walk on in to 1000 Hackers Creek rd, Jane Lew WV

Interview any time between 12pm EST to 4pm EST

The Shift Lead at IHOP is responsible for the daily operations and leadership of the IHOP location. This role involves overseeing a team of employees, ensuring customer satisfaction, managing food quality and safety standards, and driving sales performance. The Shift Manager must demonstrate strong managerial skills and the ability to motivate employees, while also being hands‑on in ensuring exceptional service and operational excellence.

Key Responsibilities:

• Team Leadership: Supervise, train, and motivate team members to achieve outstanding performance and efficiency
• Customer Service: Ensure high levels of customer satisfaction through excellent service and quality food
• Operational Management: Oversee food preparation and presentation, uphold safety and sanitation standards, and manage inventory levels
• Financial Oversight: Handle cash management, including cash register operations and financial reporting
• Scheduling: Create employee schedules to meet business needs and maintain optimal staffing levels
• Sales Growth: Assist in maximizing sales by implementing promotional initiatives and upselling techniques
• Reporting: Communicate effectively with upper management regarding inventory, staffing, and customer feedback

Requirements

• High school diploma or equivalent; further education in hospitality or business management is an advantage
• 1-3 years of experience in the fast-food industry, with prior supervisory or management experience preferred
• Strong leadership and team-building skills
• Excellent communication and interpersonal abilities
• Ability to handle and resolve customer complaints efficiently
• Familiarity with food safety regulations and point-of-sale systems
• Willingness to work flexible hours, including evenings, weekends, and holidays

Physical Requirements:

• Ability to stand for long periods and lift items up to 50 pounds
• Comfortable performing physical tasks such as food preparation and stocking supplies

Benefits

• Competitive hourly wage.
• Opportunities for growth and advancement.
• Employee discounts on food.