iGaming Support Specialist - NJ Launch Team

BettingJobs; Jersey City (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

BettingJobs is partnering with a European iGaming operator preparing for a launch in the regulated US market. The operations will be based out of New Jersey, and they are currently hiring a customer support team to launch in early 2026.

Responsibilities include providing responsive support to customers via live chat, email, and phone; assisting with registration, verification (KYC), deposits, withdrawals, and gameplay issues; and ensuring compliance with NJDGE regulations and responsible gaming

Qualifications

• Previous experience in Customer Support, ideally within iGaming, online entertainment, fintech, or a regulated industry.
• Strong communication skills and a customer-centric mindset.
• Ability to work shifts, including evenings, weekends, and holidays (24/7 operation).
• Basic understanding of online platforms, payment methods, and troubleshooting.
• Attention to detail with the ability to follow structured procedures.
• Ability to work on-site in the New Jersey office.

Responsibilities

• Provide responsive, professional assistance to customers through live chat, email, and phone.
• Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues.
• Guide customers through processes in a compliant manner following NJDGE regulations and responsible gaming policies.
• Identify, document, and elevate technical or operational issues to relevant internal teams.
• Maintain familiarity with our platform, games, promotions, and internal procedures to deliver accurate information.
• Monitor player activity to identify potential fraud or responsible gaming concerns and elevate accordingly.
• Work closely with the Compliance, Payments, and Fraud teams to resolve customer requests.
• Maintain high-quality service levels and meet performance KPIs.
• Contribute to a positive and supportive team environment, especially during the early launch phase.

Skills

Customer support experience

Communication skills

Customer-centric mindset

Job description

BettingJobs is partnering with a European iGaming operator preparing for a launch in the regulated US market. The operations will be based out of New Jersey, and they are currently hiring a customer support team to launch in early 2026.

Responsibilities include providing responsive support to customers via live chat, email, and phone; assisting with registration, verification (KYC), deposits, withdrawals, and gameplay issues; and ensuring compliance with NJDGE regulations and responsible gaming