iGaming Compliance Analyst — Remote Work Eligible

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 52,000 - 76,000; Full time

Job summary

The Commonwealth of Pennsylvania through the Pennsylvania Gaming Control Board’s iGaming Unit seeks an experienced iGaming Compliance Representative. This role participates in critical processes to uphold integrity in online gaming, monitor programs for regulatory adherence, evaluate changes, assist patrons with inquiries or exclusions, and support enforcement actions within PGCB.

You will work in a 37.5-hour week with potential telework options; the position requires following state regulations

Qualifications

• Bachelor’s degree; or
• Four years of security or surveillance experience, of a technical level; or
• An equivalent combination of experience and training.
• You must be able to perform essential job functions.
• Employment is contingent upon the completion of a Personal History Questionnaire with a thorough background investigation, including drug screening and the subsequent review and approval by the Board.
• Veterans’ employment preferences information as per Pennsylvania law.

Responsibilities

• iGaming Analysis: Monitor, review, verify, and report on iGaming programs, applications, software, and system architecture to ensure compliance with laws, rules, regulations, and internal controls
• Change Evaluation: Assess updates to iGaming applications and related platforms to validate and test approved operations and functionality
• Patron Assistance: Receive and investigate patron complaints; conduct and aid patron self-exclusions
• Incident Reporting: Analyze facts to draw logical conclusions and prepare investigative reports to communicate findings
• Enforcement Support: Coordinate corrective actions with interactive gaming industry managers and refer or recommend administrative, regulatory, or criminal actions to other bureaus or offices within PGCB

Education

Bachelor’s degree or equivalent

Job description

The Commonwealth of Pennsylvania through the Pennsylvania Gaming Control Board’s iGaming Unit seeks an experienced iGaming Compliance Representative. This role participates in critical processes to uphold integrity in online gaming, monitor programs for regulatory adherence, evaluate changes, assist patrons with inquiries or exclusions, and support enforcement actions within PGCB.

You will work in a 37.5-hour week with potential telework options; the position requires following state regulations