IFS Cloud FSM Configuration & Training Specialist

Henry Schein; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Henry Schein, Inc. is seeking an IFS Cloud FSM Configuration and Training Analyst to configure workflows, optimize field service operations, and deliver end-user training.

The role collaborates with IT and business stakeholders to translate service needs into system configurations and to ensure data integrity across FSM modules. The ideal candidate will have 3+ years of experience with IFS FSM or similar platforms, plus hands-on experience with cloud ERP configurations and training material

Qualifications

• 3+ years of experience with IFS FSM or similar platforms.
• Experience configuring cloud-based ERP/FSM systems (IFS Cloud preferred).
• Experience using ClickLearn to create SOPs and training materials.

Responsibilities

• Configure FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet requirements.
• Optimize FSM workflows, business rules, SLAs, and field technician processes.
• Collaborate with IT and business to translate service needs into configurations.
• Support UAT and manage testing cycles; develop end-user training programs.
• Create user manuals and training materials for different roles.
• Provide ongoing coaching and support for users.
• Monitor data accuracy in FSM modules and assist reporting with Power BI.
• Stay current on IFS Cloud updates and best practices.

Skills

IFS FSM configuration

Cloud ERP configuration

ClickLearn SOPs

Power BI

SQL/Transact-SQL

MS Office

.NET training

Documentation/Training

Education

Microsoft training in .NET and SQL Server

Tools

Power BI

Crystal Reports

Transact-SQL

Job description

Henry Schein, Inc. is seeking an IFS Cloud FSM Configuration and Training Analyst to configure workflows, optimize field service operations, and deliver end-user training.

The role collaborates with IT and business stakeholders to translate service needs into system configurations and to ensure data integrity across FSM modules. The ideal candidate will have 3+ years of experience with IFS FSM or similar platforms, plus hands-on experience with cloud ERP configurations and training material