IFS Cloud FSM Configuration & Training Specialist

Henry Schein

United States

On-site

USD 80,000 - 110,000

Full time

14 days+
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Job summary

Henry Schein, Inc. is seeking an IFS Cloud FSM Configuration and Training Analyst to configure workflows, optimize field service operations, and deliver end-user training.

The role collaborates with IT and business stakeholders to translate service needs into system configurations and to ensure data integrity across FSM modules. The ideal candidate will have 3+ years of experience with IFS FSM or similar platforms, plus hands-on experience with cloud ERP configurations and training material

Qualifications

  • 3+ years of experience with IFS FSM or similar platforms.
  • Experience configuring cloud-based ERP/FSM systems (IFS Cloud preferred).
  • Experience using ClickLearn to create SOPs and training materials.

Responsibilities

  • Configure FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet requirements.
  • Optimize FSM workflows, business rules, SLAs, and field technician processes.
  • Collaborate with IT and business to translate service needs into configurations.
  • Support UAT and manage testing cycles; develop end-user training programs.
  • Create user manuals and training materials for different roles.
  • Provide ongoing coaching and support for users.
  • Monitor data accuracy in FSM modules and assist reporting with Power BI.
  • Stay current on IFS Cloud updates and best practices.

Skills

IFS FSM configuration
Cloud ERP configuration
ClickLearn SOPs
Power BI
SQL/Transact-SQL
MS Office
.NET training
Documentation/Training

Education

Microsoft training in .NET and SQL Server

Tools

Power BI
Crystal Reports
Transact-SQL

Job description

Henry Schein, Inc. is seeking an IFS Cloud FSM Configuration and Training Analyst to configure workflows, optimize field service operations, and deliver end-user training.

The role collaborates with IT and business stakeholders to translate service needs into system configurations and to ensure data integrity across FSM modules. The ideal candidate will have 3+ years of experience with IFS FSM or similar platforms, plus hands-on experience with cloud ERP configurations and training material

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