Senior IFS Analyst

Brasseler USA Inc.; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Henry Schein, Inc. seeks an IFS Cloud FSM Configuration and Training Analyst to configure and optimize the FSM platform, support user adoption, and deliver training and documentation for end users across business units and IT teams.

You will configure workflows for work orders, dispatch, inventory, and mobile apps; lead UAT cycles; develop end-user materials and SOPs using ClickLearn, Power BI, and MS Office; and drive change across the organization.

Qualifications

• 3+ years of experience with IFS Field Service Management (or similar FSM).
• Experience configuring cloud-based ERP/FSM systems, ideally IFS Cloud.
• Experience using ClickLearn to create SOPs and training materials.

Responsibilities

• Configure FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements.
• Manage and optimize FSM workflows, SLAs and field technician processes.
• Translate service delivery needs into system configurations with IT and stakeholders.
• Support UAT and manage configuration-related testing cycles.
• Develop end-user training programs and create user manuals and SOPs.

Skills

IFS FSM

Cloud ERP

UAT & Testing

Tools

ClickLearn

Power BI

Crystal Reports

MS Office

Job description

Detail-oriented and proactive IFS Cloud FSM Configuration and Training Analyst to support the configuration, optimization, and user adoption of the IFS Cloud Field Service Management platform. This role will work closely with business units and technical teams to configure workflows, enable efficient service operations, and provide training and documentation for end users.

KEY RESPONSIBILITIES

Configuration & System Support

Configure IFS FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements.

Manage and optimize FSM workflows, business rules, SLAs, and field technician processes.

Collaborate with IT and business stakeholders to translate service delivery needs into system configurations.

Support UAT (User Acceptance Testing) and manage configuration-related testing cycles.

Training & Change Management

Develop and deliver end-user training programs (in-person, remote, or self-guided).

Create user manuals, process documentation, and training materials tailored to different roles (dispatchers, field techs, supervisors).

Provide ongoing coaching and support to users across the organization.

Act as a change agent to improve adoption and effective use of the platform.

Data Management & Reporting

Ensure data accuracy and consistency within FSM modules (e.g., asset data, parts inventory, customer data).

Support report and dashboard creation using IFS tools or external reporting platforms (e.g., Power BI).

• Analyze system usage and user feedback to identify training gaps or configuration issues.
• Collaborate on platform enhancements, upgrades, and new module rollouts.
• Monitor system performance, troubleshoot issues, and work with IFS support or partners as needed.
• Stay current on IFS Cloud updates, new features, and best practices.

MINIMUM REQUIREMENTS

• 3+ years of experience with IFS Field Service Management (or similar FSM platforms).
• Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud.
• Using ClickLearn to create SOPs and Training materials

SKILLS AND KNOWLEDGE

• Strong understanding of field service workflows, technician dispatching, and mobile operations.
• Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO).
• Proficiency in MS Office Suite; experience with reporting tools (Power BI, Crystal Reports) is a plus.
• ClickLearn platform within IFS Cloud
• Formal Microsoft training in .NET and SQL Server
• Understanding of data structures and relationships at a technical level including basic transact-SQL knowledge.

OTHER REQUIREMENTS

• IFS Certified Specialist – FSM Module or similar credentials.
• Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO).
• Strong communication, organizational, and stakeholder engagement skills.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932.

Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e‑mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: [e-mail]

UK and Ireland Candidates: [e-mail]

Australia and New Zealand Candidates: [e-mail]

Malaysia Candidates: [e-mail]

Italy Candidates: [e-mail]

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.