Identity Theft Alerts Agent | Case Management & Support

Gen Digital Inc.; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Gen Digital Inc. seeks an Alerts Agent to support members affected by potential identity theft. You will handle cases, manage queues, and provide high-quality service in a fast-paced environment. Strong judgment and attention to detail are essential.

This role focuses on timely case handling, process adherence, and collaboration with internal teams to resolve issues while maintaining privacy and security standards. Flexibility and reliability are valued assets.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple responsibilities independently.
• Maintains strict confidentiality and privacy.
• Proven attention to detail in resolving member needs.

Responsibilities

• Manage alerts-related cases and queues accurately and timely.
• Assist members through inbound and outbound support related to alerts and mediations.
• Complete work per procedures, service expectations, and guidelines.
• Demonstrate problem-solving and judgment when reviewing cases.

Skills

Communication

Time management

Attention to detail

Active listening

Process adherence

Tools

Microsoft Office

Salesforce CRM

Job description

Gen Digital Inc. seeks an Alerts Agent to support members affected by potential identity theft. You will handle cases, manage queues, and provide high-quality service in a fast-paced environment. Strong judgment and attention to detail are essential.

This role focuses on timely case handling, process adherence, and collaboration with internal teams to resolve issues while maintaining privacy and security standards. Flexibility and reliability are valued assets.