Identity & Security Product Owner

The Travelers Indemnity Company

Atlanta (GA)

On-site

USD 99,000 - 163,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Retirement: 401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

The Travelers Indemnity Company is seeking a Technical Agile Product Owner to join the Access, Identity, Profile & Preferences (AIPP) team within the Cybersecurity Value Stream. This team owns the external identity experience for Travelers' customers and agents — spanning registration, identity proofing, authentication, MFA, and profile and preferences management across Travelers' digital platforms.

In this role, you will serve as the voice of the end-user and key technical stakeholders, guiding

Qualifications

Product management experience specifically within the Identity and Access Management (IAM) space.
Two years of work experience in related field.
Understanding of external identity concepts including customer and agent registration, identity proofing, authentication protocols (OIDC, OAuth 2.0, SAML), MFA patterns, and user profile and preferences management.
Exposure to or experience with Okta or similar identity platform tooling.

Responsibilities

Partner with Circle Leads, platform engineers, and cybersecurity stakeholders to elicit, refine, and prioritize requirements for external identity capabilities — spanning customer and agent registration flows, identity proofing integrations, authentication protocols, MFA enrollment and recovery, and profile/preferences APIs.
Decompose business and security requirements into well-defined user stories, epics, and technical acceptance criteria; ensure engineering teams understand functional intent, security constraints, and how each capability integrates within the broader AIPP identity architecture and Okta tenant configuration.
Serve as the technical interface between business partners, cybersecurity, and engineering — translating identity platform decisions, API design trade-offs, and security control choices into clear, audience-appropriate communications for both technical and non-technical stakeholders.
Own and maintain a prioritized, groomed backlog with sufficient technical depth for continuous delivery; define and enforce acceptance criteria covering security posture, usability standards, regulatory compliance, and integration correctness across identity flows.
Develop and manage delivery roadmaps across the external identity ecosystem — including Okta-based authentication and SSO flows, adaptive MFA policies, FIDO2/WebAuthn adoption, identity proofing service integrations, and customer/agent profile service APIs.
Align team objectives to the Cybersecurity Value Stream vision; translate program-level goals into sprint-level priorities and communicate delivery progress, technical risk, and architectural trade-offs to Circle Leads and key stakeholders.
Define and track platform KPIs and OKRs for external identity capabilities — including registration funnel completion rates, MFA enrollment and adoption rates, authentication success/failure ratios, identity proofing pass rates, and API error rates — using data to drive backlog prioritization.
Lead and support business readiness activities for AIPP platform releases — including stakeholder communications, runbooks, cutover planning, and post-launch monitoring criteria.
Provide continuous in-sprint feedback on work-in-progress; clarify ambiguous requirements, validate technical designs against security and compliance standards, and proactively surface risks tied to external identity dependencies, third-party integrations (e.g., Okta, identity proofing vendors), and platform SLA constraints.
Establish and evangelize consistent delivery patterns, API standards, and ways of working across AIPP teams within the Cybersecurity Value Stream to ensure scalability and reduce integration debt.
Foster a technically grounded, inclusive, and collaborative team culture that promotes engineering ownership, security-first thinking, and continuous improvement across identity platform delivery.
Perform other duties as assigned.