Identity Management Analyst 2

stcharles; Bend (OR); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

St. Charles Health System is seeking an Identity Management Analyst II to manage user provisioning, deprovisioning, and IAM workflow activities. You will support end users with access issues and work with IAM tools to ensure secure, compliant access to enterprise apps and data.

The role is full-time, on-site, with a focus on identity lifecycle, Epic security, and coordination with IT and security teams. Strong preferred credentials include CompTIA Security+ and A+.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in IT, business, or related field preferred.
• Minimum two years IT provisioning or Identity Management experience.

Responsabilités

• Manage user account provisioning, deprovisioning and lifecycles.
• Provide Tier 2 end-user support and resolve access issues.
• Analyze access issues and escalate to senior staff when needed.
• Maintain security workflows and IAM tools with best practices.
• Document role-based access and participate in go-live activities.
• Support after-hours on-call activities as needed.
• Ensure data integrity and system security across apps.

Connaissances

Customer support

Tier 2 support

IAM concepts

Security best practices

Formation

High school diploma/GED

Bachelor's degree in IT or related field

Outils

CompTIA Security+

CompTIA A+

Description du poste

Full-Time, Days

Pay range: $25.68 - $38.53

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Identity Management Analyst II

REPORTS TO POSITION: Manager of Identity Lifecycle, Epic Security, or Manager of Security

DEPARTMENT: Information Technology or Security

DATE LAST REVIEWED: September 2026

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY:

The IT/Security Teams provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

TEAM SUMMARY:

The Identity and Access Management and Security team at St. Charles Health System manages the identity life cycle for all users of St. Charles systems, provisioning both IT access and badge access to physical locations; the team updates and modifies accounts on demand as users' roles evolve over time, from onboarding to offboarding.

POSITION OVERVIEW:

The Identity Management Analyst II at St. Charles Health System is responsible for user identity provisioning, deprovisioning, security workflows, and IAM tools and platforms; this position ensures the proper access to all types of enterprise applications and data communications systems and services for each user of SCHS IT resources. This position does not directly manage other caregivers, however, may be asked to review and provide feedback on the work of other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

• Responsible for managing account lifecycle of user objects, which includes the process of provisioning, maintaining, and deprovisioning user accounts in all St. Charles IT systems, ensuring the right level of access at the right time. Works independently to manage access to core systems, achieving accurate, timely results.
• Provides customer support and tier 2 support for end user community.
• Applies subject matter knowledge to analyze and solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems and projects of simple to medium complexity and scope.
• Troubleshoots, analyzes, and resolves software application access escalations of low to medium complexity, escalating to more senior team members when necessary.
• Identifies potential escalations and proactively alerts management and analyst teams.
• Demonstrates knowledge of modern Identity & Access Management and IT security concepts and best practices.
• Maintains data integrity and security for assigned applications and systems.
• Completes project tasks of simple to medium complexity as assigned.
• Interfaces with application teams to develop and document appropriate role-based access to new and existing systems both prior to and post go-live.
• Consults with business units when implementing new access levels. Works proactively with business unit leadership to design processes for support and service request submissions to comply with negotiated Service Level Agreements.
• Provides on-call support after hours.
• Supports the vision, mission, and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Provides customer service in a manner that promotes goodwill and is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

• Required: High school diploma or GED.
• Preferred : Bachelor's degree in Information Technology, Business, or a related field preferred.

LICENSURE/CERTIFICATION/REGISTRATION:

• Required: N/A
• Preferred: CompTIA Security+, CompTIA A+

EXPERIENCE:

• Required: Minimum of two (2) years' IT provisioning or Identity Management experience.
• Preferred: Four (4) years of related education, experience, or training, in a distributed computing environment, healthcare, or customer service environment. Knowledge of current and emerging technologies, service delivery processes, clinical practices, an