Identity Management Analyst 2

St. Charles Health System Inc.; Saint Charles (MO); On-site; USD 3,538,000 - 5,308,000; Full time

Job summary

St. Charles Health System seeks an Identity Management Analyst II to handle user provisioning, deprovisioning, and security workflows across enterprise applications and data systems. You will maintain proper access controls and support IAM tools, with potential collaboration on role-based access across business units.

The role emphasizes safeguarding patient data, adhering to security practices, and partnering with IT and Security teams to align access with evolving user roles and needs.

Qualifications

• Required: High school diploma or GED.
• Preferred: Bachelor’s degree in IT, Business, or related field.

Responsibilities

• Manage user identity provisioning, deprovisioning, and security workflows.
• Provide tier 2 end-user support.
• Maintain data integrity and security for applications and systems.
• Collaborate with business units to implement access levels and go-live readiness.

Skills

Identity management

IT provisioning

Customer service

Communication

Time management

Education

High school diploma

Bachelor's degree preferred

Tools

CompTIA Security+

CompTIA A+

Job description

Full-Time, Days Pay range: $25.68 - $38.53

JOB DESCRIPTION TITLE:

Identity Management Analyst II

REPORTS TO POSITION:

Manager of Identity Lifecycle, Epic Security, or Manager of Security

DEPARTMENT:

Information Technology or Security

DATE LAST REVIEWED:

September 2026

OUR VISION:

Creating America’s healthiest community, together

OUR MISSION:

In the spirit of love and compassion, better health, better care, better value

OUR VALUES:

Accountability, Caring and Teamwork

DEPARTMENT SUMMARY:

The IT/Security Teams provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

TEAM SUMMARY:

The Identity and Access Management and Security team at St. Charles Health System manages the identity life cycle for all users of St. Charles systems, provisioning both IT access and badge access to physical locations; the team updates and modifies accounts on demand as users' roles evolve over time, from onboarding to offboarding.

POSITION OVERVIEW:

The Identity Management Analyst II at St. Charles Health System is responsible for user identity provisioning, deprovisioning, security workflows, and IAM tools and platforms; this position ensures the proper access to all types of enterprise applications and data communications systems and services for each user of SCHS IT resources. This position does not directly manage other caregivers, however, may be asked to review and provide feedback on the work of other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

• Responsible for managing account lifecycle of user objects, which includes the process of provisioning, maintaining, and deprovisioning user accounts in all St. Charles IT systems, ensuring the right level of access at the right time.
• Works independently to manage access to core systems, achieving accurate, timely results.
• Provides customer support and tier 2 support for end user community.
• Applies subject matter knowledge to analyze and solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Works on problems and projects of simple to medium complexity and scope.
• Troubleshoots, analyzes, and resolves software application access escalations of low to medium complexity, escalating to more senior team members when necessary.
• Identifies potential escalations and proactively alerts management and analyst teams.
• Demonstrates knowledge of modern Identity & Access Management and IT security concepts and best practices.
• Maintains data integrity and security for assigned applications and systems.
• Completes project tasks of simple to medium complexity as assigned.
• Interfaces with application teams to develop and document appropriate role-based access to new and existing systems both prior to and post go-live.
• Consults with business units when implementing new access levels.
• Works proactively with business unit leadership to design processes for support and service request submissions to comply with negotiated Service Level Agreements.
• Provides on‑call support after hours.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Provides customer service in a manner that promotes goodwill and is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

• Required: High school diploma or GED.
• Preferred: Bachelor’s degree in Information Technology, Business, or a related field preferred.

LICENSURE/CERTIFICATION/REGISTRATION:

• Required: N/A
• Preferred: CompTIA Security+, CompTIA A+

EXPERIENCE:

• Required: Minimum of two (2) years’ IT provisioning or Identity Management experience.
• Preferred: Four (4) years of related education, experience, or training, in a distributed computing environment, healthcare, or customer service environment.
• Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations.
• Understanding and working knowledge of provisioning principles (e.g., role-based access, request processes).
• Experience with reacting to end user / business requests.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

SKILLS:

• Build Relationships and Provide Exceptional Customer Service: Develop and maintain a high level of trust and respect with internal and external customers. Core elements: keeping promises; following through on commitments.
• Time Management/Organization: Prioritize and organize tasks from multiple sources according to priorities identified by manager. Work with team leads and management regarding apparent priority and schedule conflicts. Ability to work under pressure in a fast‑paced environment. Ability to multi‑task and work independently.
• Communication: Effectively communicate with customers, peers and vendors verbally and in writing. Ability to interact with a diverse population and professionally represent SCHS.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Standing, lifting 1‑10 pounds, grasping/squeezing. Occasionally (25%): Bending, reaching overhead, carrying/pushing, or pulling 1‑10 pounds. Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs. Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing, or pulling 11‑50 pounds, operation of a motor vehicle, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood‑Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP

Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: ANALYST INFORMATION TECHNOLOGY Scheduled Days of the Week: Monday-Friday Shift Start & End Time:

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence‑based health care services within a 32,000‑square‑mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.