Identity Lifecycle Director — Secure, Seamless Updates

J.P. Morgan; New York (NY); On-site; USD 260,000 - 360,000; Full time

Job summary

JPMorgan Chase seeks an executive director identity lifecycle within Trust and Security to lead identity data updates for customers across channels. You will partner with channels, lines of business, and technology teams to deliver secure, streamlined experiences while protecting sensitive information.

You will own strategies for remediating inaccurate or missing identity data and lead a team of product managers to drive measurable improvements in data quality and account takeover prevention.

Qualifications

• Bachelor's degree in computer science, information systems, engineering, or related field, or equivalent experience.
• Experience leading identity, fraud, or data-management initiatives with cross-functional teams.
• Strong understanding of identity verification, data quality, and governance requirements.

Responsibilities

• Set vision and strategy for updating identity and demographic data across channels.
• Lead a cross-functional team to design simple, secure customer experiences during high-risk updates.
• Own the roadmap for remediating inaccurate or missing identity data and drive data quality improvements.
• Define metrics for customer experience, data quality, remediation progress, and risk outcomes.
• Collaborate with technology, fraud, modeling, and operations to deliver scalable solutions.

Skills

Identity lifecycle

Data governance

Cross-functional leadership

Fraud risk management

Customer experience

Cloud data platforms

Privacy compliance

Stakeholder management

Roadmapping

Team leadership

Education

Bachelor's degree in computer science or related field

Tools

Data pipelines

Cloud architectures

Data platforms

Job description

JPMorgan Chase seeks an executive director identity lifecycle within Trust and Security to lead identity data updates for customers across channels. You will partner with channels, lines of business, and technology teams to deliver secure, streamlined experiences while protecting sensitive information.

You will own strategies for remediating inaccurate or missing identity data and lead a team of product managers to drive measurable improvements in data quality and account takeover prevention.