Chief Identity Lifecycle & Trust Officer

JPMorganChase; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Chase is seeking an executive director identity lifecycle in Trust and security to lead identity lifecycle management for customer demographics updates across channels. You will own the strategy and roadmap for remediating identity data, collaborating with technology, fraud, and operations to deliver secure, scalable solutions.

The role requires strong leadership, cross-functional collaboration, and a data-driven approach to improve data quality and reduce account takeover risk.

Qualifications

• Proven experience as a product leader in identity, fraud, data management, customer experience, or related domains.
• Strong understanding of identity verification, possession checks, and account takeover prevention.
• Experience designing customer-facing experiences across multiple channels and partnering across lines of business.
• Strong leadership, including managing and developing product teams and leading large cross-functional programs.
• Demonstrated ability to build and execute roadmaps that deliver measurable customer, business, and risk outcomes.
• Excellent communication, collaboration, and stakeholder management skills, including simplifying complex topics for diverse audiences.
• Strong technical fluency across modern data platforms, cloud-based architectures, and data pipelines.
• Solid understanding of data governance, privacy regulations, and compliance obligations related to identity data.

Responsibilities

• Set the vision, strategy, and execution plan for how customers update identity and demographic data across channels.
• Partner with channels and lines of business to design and deliver simple, best-in-class update experiences.
• Build protections for high-risk update moments, including possession and verification checks to help prevent account takeover.
• Create and deliver a roadmap to remediate potentially inaccurate or missing identity data, including proactive customer outreach and validation.
• Balance strong security with a smooth customer experience, reducing unnecessary friction for legitimate customers.
• Lead, mentor, and develop a team of product managers, building a culture of innovation, accountability, and excellence.
• Collaborate with technology, design, fraud, modeling, and operations teams to deliver scalable and reliable solutions.
• Define and track key metrics for customer experience, data quality, remediation progress, and account takeover outcomes.
• Establish and champion data governance standards, policies, and controls for identity lifecycle processes.
• Ensure solutions meet applicable privacy, policy, and audit requirements and maintain a strong control environment.
• Represent the team in senior leadership forums, clearly communicating strategy, risks, and results while keeping the roadmap forward-looking.

Skills

Identity lifecycle

Product leadership

Cross-functional leadership

Data governance

Roadmapping

Communication

Technical fluency

Education

Bachelor's degree in computer science, information systems, engineering, a related discipline, or equivalent professional experience

Job description

Chase is seeking an executive director identity lifecycle in Trust and security to lead identity lifecycle management for customer demographics updates across channels. You will own the strategy and roadmap for remediating identity data, collaborating with technology, fraud, and operations to deliver secure, scalable solutions.

The role requires strong leadership, cross-functional collaboration, and a data-driven approach to improve data quality and reduce account takeover risk.