Identity Analyst/Engineer (On-site)

Idmworks; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

IDMWORKS is an on-site identity and access management solutions provider seeking an Identity Analyst/Engineer to resolve complex IAM incidents, perform root cause analysis, and implement system enhancements. The role requires hands-on Okta work, strong customer service, and documentation to ensure long-term stability.

The ideal candidate will balance daily operations with development, collaborate with the team, and report to the Alameda, CA office. Local candidates only; travel is not required.

Qualifications

• 4–8 years of IAM experience and at least 2 years with Okta.
• Experience with incident management tools and real-time resolution.
• Excellent analytical and problem-solving skills; strong communication.

Responsibilities

• Provide real-time resolution on technical and non-technical issues.
• Perform root cause analysis and major incident management.
• Create technical documentation and artifacts.
• Develop and enhance solutions based on customer requirements.
• Mentor junior resources and guide day-to-day operations.
• Collaborate with vendor product support to troubleshoot issues.
• Gather requirements for enhancements and maintain proactive communication.

Skills

IAM experience

Okta

Analytical skills

Communication

Incident management

Mentorship

Education

Bachelor's degree (IT-related)

IAM certification/training

Tools

Incident management tool

Job description

As the Identity Analyst/Engineer, you will serve as a frontline expert providing real-time technical resolution and support for identity management solutions. You are responsible for troubleshooting complex incidents, conducting root cause analysis, and performing system enhancements based on client requirements. This role requires a high degree of technical agility, as you will balance daily operations with the development of custom code and technical documentation to ensure long term system stability.

Position Responsibilities:

• - Provide real-time resolution on a wide range of technical and non-technical customer issues
• - Perform workaround resolutions, root cause analysis, major incident management, etc.
• - Experience with Okta enhancement work and complex Okta issues
• - Create technical documentation including FAQs, artifacts, and other knowledge management documents
• - Perform development and enhancement activities based on customer requirements
• - Guide team to perform day-to-day operations and provide mentorship to junior resources
• - Provide assistance and coverage for other team members
• - Gather requirements from customers for enhancement requests
• - Provide a high level of customer service with pro-active communication
• - Work with vendor product support to open, troubleshoot, and resolve product issues
• - Provide inputs for Weekly Status Report and Periodic Status Report
• - Other duties as assigned

Requirements & Qualifications:

Experience:

• - Extensive customer support and management experience
• - 4 – 8 years of IAM experience and at least 2 years with Okta
• - Exposure to other IAM products is a plus.
• - Experience with using an incident management tool
• - Possess excellent analytical approach and problem-solving skills
• - Demonstrate excellent communication and interpersonal skills
• - Knowledge of rules, task and configuration

Preferred Education:

• - Bachelor's degree, preferably in an IT-related field
• - IAM technology-specific training/certification a plus

Travel: 0%

Other: This is an on-site position. Selected candidates must live within close proximity to Alameda, CA, and report to the office.

We are not offering relocation or sponsorship for this position.

IDMWORKS is a forward-thinking company dedicated to providing top-tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program.

IDMWORKS provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IDMWORKS will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]