Identity & Access Tech Support Specialist

SWCA Environmental Consultants; Phoenix (AZ); Hybrid; USD 75,000 - 110,000; Full time

Job summary

SWCA Environmental Consultants seeks a Technology Support Analyst - Identity Management to administer user identities, access rights, authentication services, and employee lifecycle processes across SWCA's technology environment. This role partners with HR, Information Security, Technology Operations, and business leaders to ensure secure, timely access for employees.

This is a full-time role based in our Phoenix-area operations with hybrid or remote options.

Qualifications

• Associate's Degree (A.A.) or equivalent from a two-year college or technical school.
• Three (3) years of relevant industry experience including identity and access management, account administration, onboarding/offboarding workflows, and enterprise application administration.
• Experience administering Microsoft 365 and Microsoft Entra ID.
• Working knowledge of identity and access management concepts including RBAC, least-privilege, and access governance.
• Experience supporting SSO, MFA, Conditional Access, and user authentication technologies.
• Experience administering SaaS applications and user permissions.
• Understanding of information security principles and compliance requirements.

Responsibilities

• Provides advanced tier one and tier two troubleshooting and support for hardware, software, and network issues, ensuring timely resolution for end users.
• Delivers deskside and remote assistance to employees, addressing technical problems and maintaining high levels of customer service.
• Escalates unresolved or complex technical issues to specialized teams, documenting actions and ensuring follow-through until resolution.
• Coordinates identity and access activities for onboarding, transfers, promotions, and offboarding to ensure proper provisioning/removal of access.
• Administers user accounts, security groups, distribution lists, shared mailboxes, and enterprise application access.
• Configures and maintains Microsoft Entra ID, SSO, MFA, and related identity security controls.
• Supports RBAC, least-privilege access, identity governance, and privileged access management initiatives.
• Conducts periodic access reviews and supports audits and security assessments.

Skills

Identity management

Customer service

Collaboration

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Entra ID

Microsoft 365

SSO

MFA

PowerShell

Microsoft Intune

Freshservice

Job description

SWCA Environmental Consultants seeks a Technology Support Analyst - Identity Management to administer user identities, access rights, authentication services, and employee lifecycle processes across SWCA's technology environment. This role partners with HR, Information Security, Technology Operations, and business leaders to ensure secure, timely access for employees.

This is a full-time role based in our Phoenix-area operations with hybrid or remote options.