Identity & Access Tech Support Analyst (Remote)

SWCA, Incorporated; Broomfield (CO); Hybrid; USD 85,000 - 120,000; Full time

Job summary

SWCA Environmental Consultants seeks a Technology Support Analyst – Identity Management to administer user identities, access rights, and authentication services across SWCA’s technology environment. You will partner with HR, IS, Technology Operations, and leaders to ensure secure, timely access throughout the employee lifecycle.

This role supports provisioning, Entra ID, SSO, MFA, RBAC, and identity governance with a security-first mindset and strong customer service in a high-volume

Qualifications

• Associate's degree or equivalent required; five or more years in IAM/identity and access management preferred.
• Experience with employee onboarding/offboarding workflows and enterprise application administration.
• Experience administering Microsoft 365 and Microsoft Entra ID.
• Knowledge of RBAC, least-privilege access, and access governance; SSO/MFA/Conditional Access.
• Familiarity with identity security controls and SaaS applications.

Responsibilities

• Coordinate identity and access activities for onboarding, transfers, promotions, and offboarding.
• Administer user accounts, security groups, distribution lists, and enterprise application access.
• Support Microsoft Entra ID, SSO, MFA, Conditional Access, and passwordless authentication.

Skills

Identity and access management

Customer service

Troubleshooting

Communication

Onboarding/offboarding

Education

Associate's Degree (A.A.) or equivalent

Bachelor's degree in a relevant field

Tools

Microsoft Entra ID

Microsoft 365

Freshservice

PowerShell

Job description

SWCA Environmental Consultants seeks a Technology Support Analyst – Identity Management to administer user identities, access rights, and authentication services across SWCA’s technology environment. You will partner with HR, IS, Technology Operations, and leaders to ensure secure, timely access throughout the employee lifecycle.

This role supports provisioning, Entra ID, SSO, MFA, RBAC, and identity governance with a security-first mindset and strong customer service in a high-volume