Identity & Access Specialist – End-User Support (IAM)

American Credit Acceptance; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

American Credit Acceptance is seeking an Access Administrator to support ACA Human Resources and end users with access to online tools and third-party applications.

You will create new associate profiles on hire, remove access for separated employees, answer queries, troubleshoot issues, and maintain security in line with compliance standards. This role requires strong communication, problem solving, and multitasking in a fast-paced office environment with occasional travel.

Qualifications

• Experience with customers in a technical support capacity.
• Ability to demonstrate computer usage and knowledge of Microsoft Windows.
• Associates Degree in Networking or related certifications or 2yr related work experience preferred.

Responsibilities

• Serve as the end-user facing component of the Information Security department.
• Create new associate profiles upon hire date.
• Assist in access removal of terminated/ resigning associate’s user profiles within established standards and guidelines.
• Communicate clearly with management to resolve access issues affecting daily duties.
• Walk end-users through problem solving strategies.
• Assist in configuration and usability of skip site tools and user profiles.
• Gather feedback and follow up to ensure issues are resolved.
• Respond to queries via in person or phone as part of hotline support.
• Provide technical assistance for third party access credentials.
• Use and manage a ticketing system.
• Maintain a secure computing environment within compliance standards.

Skills

Technical support

Windows OS

Customer service

Team player

Education

Associates degree in Networking or related certifications

Job description

American Credit Acceptance is seeking an Access Administrator to support ACA Human Resources and end users with access to online tools and third-party applications.

You will create new associate profiles on hire, remove access for separated employees, answer queries, troubleshoot issues, and maintain security in line with compliance standards. This role requires strong communication, problem solving, and multitasking in a fast-paced office environment with occasional travel.